Customer Care Executive – Inbound Service Voice Process

Experience

1-3 Years

Salary

0-3 Lakhs

Location

Bangalore-Karnataka
Posted - 131 days ago
Candidates Applied - 13
Vacancies- 20
Join the Krishnashi HR Services Pvt Ltd team as a Full Time Customer Care Executive on Erekrut, specializing in Customer Care Executive - Inbound Service Voice Process in the Telecom industry. We are seeking talented individuals with a passion for Communication and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
Job Description


1)Handle inbound calling for customer service.
2)Identify and assess customers’ needs to achieve satisfaction.
3)Build sustainable relationships and trust with customer accounts through open and
interactive.
4)Provide accurate, valid, and complete information by using the right methods/tools.
5)Handle customer complaints, provide appropriate solutions and alternatives within the
time limits
6)Conduct follow-ups to ensure complete resolution of issues.
7)Keep records of customer interactions, process customer accounts.
Follow communication procedures, guidelines, and policies.
8)Take the extra mile to engage customers.
9) Maintain all follow up calls and data entry in master data.
10) Provide the details of prospective clients, vendors, candidates or contractors to the
respective departments.
11) Collecting customer details and other pertinent data for additional sales follow-up.
12) Addressing queries, keeping track of calls, sales, and other useful information.
13) Recognizing consumer wants and responding to product or service-related inquiries.
14) Performing after-sales follow-up, investigating customer input and assessing
customer happiness.
15) Getting in touch with prospective clients using their preferred mode of
communication.
16) Keeping track of all successful and unsuccessful sales attempts.
17) Participating in regular team meetings to define progress and performance criteria.
18) Maintaining operations by adhering to policies, methodologies, and functional
changes.
19) The ability to persuade others with language and skill in order to sell a product or
service.

Designation

Customer Care Executive

Key Skills

Communication SkillsCustomer RelationsCustomer Service

Industry

Telecom

Functional Area

Communication

Employment Type

Full Time

Education

No Formal Education

Job Type

Work From Home

Assessment Details

Customer Care Executive (Relationship Centre) Quiz

30 Minutes

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