Customer Care Executive – Inbound Service Voice Process
Experience
Salary
Location
Job Description
1)Handle inbound calling for customer service.
2)Identify and assess customers’ needs to achieve satisfaction.
3)Build sustainable relationships and trust with customer accounts through open and
interactive.
4)Provide accurate, valid, and complete information by using the right methods/tools.
5)Handle customer complaints, provide appropriate solutions and alternatives within the
time limits
6)Conduct follow-ups to ensure complete resolution of issues.
7)Keep records of customer interactions, process customer accounts.
Follow communication procedures, guidelines, and policies.
8)Take the extra mile to engage customers.
9) Maintain all follow up calls and data entry in master data.
10) Provide the details of prospective clients, vendors, candidates or contractors to the
respective departments.
11) Collecting customer details and other pertinent data for additional sales follow-up.
12) Addressing queries, keeping track of calls, sales, and other useful information.
13) Recognizing consumer wants and responding to product or service-related inquiries.
14) Performing after-sales follow-up, investigating customer input and assessing
customer happiness.
15) Getting in touch with prospective clients using their preferred mode of
communication.
16) Keeping track of all successful and unsuccessful sales attempts.
17) Participating in regular team meetings to define progress and performance criteria.
18) Maintaining operations by adhering to policies, methodologies, and functional
changes.
19) The ability to persuade others with language and skill in order to sell a product or
service.
Designation
Customer Care Executive
Key Skills
Communication SkillsCustomer RelationsCustomer Service
Industry
Telecom
Functional Area
Communication
Employment Type
Full Time
Education
No Formal Education
Job Type
Work From Home
Assessment Details
Customer Care Executive (Relationship Centre) Quiz
30 Minutes
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