Senior Customer Support Engineer
Experience
Salary
Location
Top Hiring Companies
.jpeg)
Job Description
Job Position: Senior Customer Support Engineer
Company: Amphenol Times Microwave Systems
Location: Bangalore, India
Reporting To: Manager
Role Overview
Amphenol Times Microwave Systems is seeking a highly organized and customer-focused Senior Customer Support Engineer to provide end-to-end sales support, customer service, order management, and logistics coordination.
The ideal candidate will act as a key interface between customers, sales teams, operations, and finance, ensuring seamless order processing, timely deliveries, efficient communication, and high levels of customer satisfaction. Experience in manufacturing environments, ERP systems, logistics coordination, and accounts receivable management will be highly preferred.
Key Responsibilities
Customer Service & Sales Support
- Provide comprehensive pre-sales and post-sales support to customers.
- Coordinate closely with the Sales team to ensure efficient order fulfillment and customer satisfaction.
- Act as the primary point of contact for customer inquiries related to orders, deliveries, and service requests.
- Support field sales teams with order status updates, shipment tracking, and customer communication.
Order Management & Logistics
- Process customer purchase orders accurately and efficiently.
- Coordinate invoicing, shipping, logistics, and delivery schedules.
- Monitor order fulfillment activities to ensure on-time delivery.
- Liaise with logistics providers and internal teams to resolve shipment-related issues.
- Manage customer portal activities and maintain required documentation.
ERP & Process Management
- Utilize ERP systems (preferably Oracle) for order processing, inventory tracking, invoicing, and reporting.
- Ensure accurate data entry and maintenance of customer records.
- Identify opportunities for process improvements and automation to enhance operational efficiency.
Accounts Receivable & Reporting
- Follow up on outstanding payments and manage accounts receivable activities.
- Coordinate with customers and internal finance teams to ensure timely collections.
- Prepare and analyze monthly sales reports and performance metrics.
- Provide regular updates and business insights to management.
Compliance & Administration
- Ensure compliance with company policies, customer requirements, and operational procedures.
- Support day-to-day administrative activities related to customer service and sales operations.
- Maintain accurate records, reports, and documentation.
Desired Candidate Profile
Educational Qualification
- Bachelor's Degree in Commerce (B.Com) or a related discipline.
- Additional qualifications in Supply Chain, Logistics, Business Administration, or Customer Service will be an advantage.
Experience
- Minimum 5 years of experience in Customer Support, Sales Coordination, Customer Service, Sales Operations, or Order Management within a manufacturing environment.
- Experience working with ERP systems such as Oracle, Macola, SAP, or similar platforms.
- Experience in logistics coordination, order fulfillment, and customer account management.
Preferred Qualifications
- Experience in manufacturing, industrial products, electronics, or engineering industries.
- Knowledge of logistics procedures and commercial business practices.
- Exposure to customer portals and order management systems.
- Experience in process automation and operational efficiency initiatives.
Key Success Metrics
- On-time order processing and delivery performance.
- Customer satisfaction and responsiveness.
- Timely collection of outstanding receivables.
- Accuracy of ERP transactions and reports.
- Effective coordination between customers, sales, logistics, and finance teams.
- Continuous process improvement and operational efficiency.
Designation
Senior Customer Support Engineer
Key Skills
Industry
MANUFACTURING
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
Related Jobs
Business Development Manager
WEGROWIT TECHNOLOGIES INDIA PRIVATE LIMITED
Join the WEGROWIT TECHNOLOGIES INDIA PRIVATE LIMITED team as a Full Time Business Development Manager at Erekr...
0-3 Lakhs
1-3 Years
Karnataka-..
Accounts Rec...
Head Of Operations & Grow...
SOCIAL TRIBE
Join the SOCIAL TRIBE team as a Full Time Head of Operations & Growth on Erekrut, specializing in Head of Oper...
10-15 Lakhs
7-10 Years
Karnataka-..
Accounts Rec...
Sales Specialist- Hospital
PRAJWAL SURGICAL AND SCIENTIFICS PVT LTD
Join the Prajwal Surgical and Scientifics Pvt Ltd team as a Full Time Sales Specialist- Hospital on Erekrut, s...
3-6 Lakhs
1-3 Years
Karnataka-..
Accounts Rec...
Senior Graphic Designer &...
SOCIAL TRIBE
Join the SOCIAL TRIBE team as a Full Time Senior Graphic Designer on Erekrut, specializing in Senior Graphic D...
3-6 Lakhs
4-6 Years
Karnataka-..
Accounts Rec...
AI Evangelist – Public S...
Capabl India
Join the Capabl India team as a Full Time AI Evangelist on Erekrut, specializing in AI Evangelist in the EdTec...
10-15 Lakhs
4-6 Years
Karnataka-..
Accounts Rec...
Senior Customer Support Engine...
Times Microwave Systems
Join the Amphenol Interconnect India Pvt Ltd team as a Full Time Senior CS Engineer on Erekrut, specializing i...
Confidential
4-6 Years
Karnataka-..
Accounts Rec...
New Product Development (NPD) ...
Times Microwave Systems
Join the AMPHENOL INTERCONNECT INDIA PVT LTD team as a Full Time NPD Engineer on Erekrut, specializing in NPD ...
6-10 Lakhs
4-6 Years
Karnataka-..
Accounts Rec...
Business Development Manager
ARCHER INTERIOR INFRASTRUCTURE LLP
Join the ARCHER INTERIOR INFRASTRUCTURE LLP team as a Full Time Business Development Manager on Erekrut, speci...
6-10 Lakhs
7-10 Years
Karnataka-..
Accounts Rec...
Top Hiring Companies
Top Locations
Top Skills
- Communication Skills (1977)
- Sales (1593)
- Negotiation Skills (584)
- B2B Sales (575)
- Effective communication (536)
- Cold Calling (507)
- Business Development (455)
- Sales Activities (452)
- B2C Sales (447)
- Customer Service (421)
- Lead Generation (371)
- Sales Management (364)
- Sales Planning (361)
- Customer Handling (345)
- Field Sales (326)
Top Sectors
- Sales (1650)
- Program Development (660)
- Marketing and Advertising (626)
- Human Resources (594)
- Consumer Service (565)
- Business Process Outsourcing (503)
- Business Development (359)
- BPO (357)
- Customer Service (355)
- Customer Support (318)
- Executive Office (298)
- Sales & Marketing (297)
- Digital Media Marketing (218)
- Manager (210)
- Design (206)