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Head of Growth & Operations – Marketing Agency

The Social Tribe

Talent Suite Job

Experience

7-10 Years

Salary

10-15 Lakhs

Location

Karnataka-Bangalore

Posted - 0 days ago

Applications - 0

Vacancies- 2

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Join the The Social Tribe team as a Full Time Head of Growth & Ops on Erekrut, specializing in Head of Growth & Ops in the Advertising Services industry. We are seeking talented individuals with a passion for Operations and educational qualifications ranging from 7-10 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

Job title: Head of Growth & Operations - Marketing Agency

Company: Social Tribe

Location: Bangalore

Experience: 6+ Years

Qualification: MBA preferred

Employment Type: Full-time

Salary/CTC: Up to ₹12 LPA + Performance-Based Incentives

Joining Preference: Immediate joiners preferred

Industry: Digital Marketing / Performance Marketing Agency

About the Company

Social Tribe is a digital marketing agency focused on delivering client results and driving business growth. The company is looking for a proactive leader who can strengthen agency operations, improve client delivery, build scalable processes, and contribute directly to revenue generation.

Job Overview

Social Tribe is seeking an experienced and results-driven Head of Growth & Operations to lead internal operations, strengthen client relationships, improve team performance, and drive business growth.

The ideal candidate must have prior experience in a digital marketing or performance marketing agency, along with a strong understanding of agency operations, client servicing, project management, and business development. The role requires a hands-on professional who can streamline workflows, improve operational efficiency, manage client relationships, and independently generate new business opportunities.

Working closely with the founder and internal teams, the selected candidate will establish accountability, improve client satisfaction, optimize processes, and contribute to the agency's revenue growth.

Key Responsibilities

1. Operations & Process Management

Lead weekly internal team meetings to review progress, resolve challenges, and align priorities.
Monitor client performance reports to identify significant changes in revenue, paid traffic, organic traffic, and other key performance indicators.
Conduct sprint planning and review meetings to ensure timely task execution and adherence to workflows in ClickUp.
Coordinate with the founder to review operational performance, resolve bottlenecks, and ensure smooth day-to-day operations.
Participate in client meetings to assess service quality, review deliverables, and ensure client expectations are met.
Act as the primary escalation point for client issues and coordinate with internal teams for timely resolution.
Work with account managers to ensure deliverables meet agreed Scope of Work (SoW) requirements.
Oversee client invoicing, invoice dispatch, payment follow-ups, and related coordination.
Identify workflow improvement opportunities and implement automation using Zapier, Slack, ClickUp, or equivalent platforms.
Prepare and circulate a weekly internal newsletter covering team updates, achievements, progress, and important announcements.

2. Team Management & Performance Enablement

Ensure new employees complete onboarding, role-specific training, and assessments before independently handling deliverables.
Develop structured assessments and evaluation frameworks to measure employee knowledge, skills, and role readiness.
Coordinate with HR and team leads to ensure timely completion of employee performance reviews.
Establish clear performance goals, accountability measures, and productivity benchmarks across teams.
Identify operational gaps and implement improvements to enhance efficiency and team performance.
Support team leads in improving coordination, resource utilization, and delivery quality.

3. Sales, Business Development & Revenue Growth

Collaborate with the lead generation team to strengthen the sales pipeline and improve prospect conversion.
Work with the founder on sales calls, prospect meetings, presentations, proposals, and business development initiatives.
Independently identify and approach potential clients through LinkedIn, professional networks, referrals, and other relevant channels.
Build and maintain a personal sales pipeline to generate new business opportunities and contribute directly to revenue growth.
Establish and manage structured CRM processes for lead tracking, follow-ups, pipeline management, and conversion reporting.
Develop lead-nurturing strategies through email marketing and consistent follow-ups to re-engage prospects.
Identify opportunities for strategic partnerships, new service offerings, and alternative revenue streams.
Explore industry awards, recognitions, and other initiatives to strengthen the agency's brand positioning and credibility.

4. Freelancer & Resource Management

Identify and engage skilled freelancers through professional networks, industry communities, Fiverr, Upwork, and other relevant platforms.
Build and maintain a reliable network of specialized external resources to support project requirements.
Prepare job descriptions, project briefs, and scope requirements for freelance assignments.
Coordinate resource allocation based on project timelines, client requirements, and business priorities.
Evaluate freelancers based on expertise, reliability, work quality, and ability to meet deadlines.

Required Qualifications & Skills

Minimum 6 years of relevant professional experience.
Prior experience in a digital marketing or performance marketing agency is essential.
MBA preferred; candidates with relevant experience and strong business acumen may also be considered.
Strong understanding of agency operations, client servicing, account management, and project delivery.
Demonstrated experience in business development, sales, lead conversion, and revenue generation.
Experience managing CRM systems, sales pipelines, client relationships, and prospect follow-ups.
Hands-on familiarity with project management and automation tools such as ClickUp, Slack, and Zapier, or equivalent platforms.
Ability to interpret client performance reports, identify potential risks, and coordinate corrective actions.
Excellent communication, negotiation, leadership, and stakeholder management skills.
Strong problem-solving abilities and the capacity to manage multiple priorities independently.
Process-driven mindset with the ability to establish scalable systems and improve operational efficiency.
Willingness to take ownership of both operational responsibilities and independent business development.
Immediate joiners will be preferred.

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

Consistent execution of internal workflows, sprint plans, and operational processes.
Timely delivery of client commitments and effective resolution of escalations.
Improved client satisfaction, service quality, and adherence to agreed SoWs.
Successful implementation of process improvements and automation initiatives.
Timely completion of employee onboarding, training, assessments, and performance reviews.
Effective resource allocation, team productivity, and operational accountability.
Implementation of structured CRM processes, consistent follow-ups, and improved pipeline visibility.
Generation of qualified business opportunities, improved lead conversion, and contribution to revenue growth.
Development of strategic partnerships and initiatives that enhance the agency's market presence.

Compensation & Benefits

Annual CTC: Up to ₹12.00 LPA
Performance-Based Incentives: Additional incentives based on performance.

Designation

Head of Growth & Operations – Marketing Agency

Key Skills

Account ManagementAgency ManagementBusiness DevelopmentBusiness Growth StrategyBusiness Operations ManagementClient ServicingCustomer Relationship Management (CRM)Digital MarketingLead ConversionLead GenerationLead NurturingOperational EfficiencyPerformance MarketingProcess OptimizationProject ManagementRevenue GrowthSales Pipeline ManagementSales StrategyStakeholder ManagementWorkflow Automation

Industry

Advertising Services

Functional Area

Operations

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

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Head of Growth & Operations – Marketing Agency

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Job Description

Designation

Key Skills

Industry

Functional Area

Employment Type

Education

Job Type

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