AM – Warehouse Operations
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Job Description
Job title: Assistant Manager – Warehouse Operations
Company: TCI Supply Chain Solution
Reporting To: Warehouse Manager / Facility Manager
Shift: Rotational – Overall Shift Ownership
Joining: Immediate Preferred
Salary: ₹8–10 LPA
Experience: 7- 10 Years
Role Purpose
The Assistant Manager – Warehouse Operations will act as the overall Shift In-Charge and will be responsible for smooth end-to-end warehouse operations during the assigned shift.
The role will coordinate and control all operational functions:
Inbound → Putaway → Inventory → Replenishment → Picking → Dispatch
The position will be accountable for shift productivity, manpower utilization, SLA achievement, inventory discipline, operational quality, safety and timely escalation of issues.
Key Responsibilities
1. Overall Shift Management
- Take complete ownership of warehouse operations during the assigned shift.
- Conduct proper shift handover/takeover with the previous and next Shift Manager.
- Review pending workload, manpower availability, equipment status and operational priorities at the beginning of every shift.
- Conduct pre-shift briefing/KYT with department teams.
- Ensure all departments start operations as per scheduled shift timing.
- Conduct regular floor/Gemba rounds and resolve operational bottlenecks.
- Maintain operational discipline throughout the shift.
2. Inbound Operations
- Monitor vehicle reporting, dock allocation, unloading and receiving.
- Ensure timely GRN and system inward.
- Monitor inbound TAT and Dock-to-Stock performance.
- Ensure shortages, excesses and damages are identified and escalated.
- Prevent accumulation of inbound backlog.
3. Putaway & Replenishment
- Monitor putaway ageing and backlog.
- Ensure timely movement of received inventory to designated storage locations.
- Ensure fast-moving SKUs are adequately replenished.
- Coordinate between Putaway, Inventory and Picking teams to prevent stock availability issues.
- Monitor bin/location utilization and housekeeping.
4. Inventory Control
- Ensure physical and system inventory discipline during the shift.
- Monitor wrong-bin, missing SKU, shortage and inventory discrepancy cases.
- Ensure cycle count/reconciliation activities are carried out as planned.
- Escalate significant inventory variances immediately.
- Ensure damaged/non-saleable inventory is properly segregated.
5. Picking Operations
- Monitor order volume against available manpower.
- Track picking productivity and order ageing.
- Ensure picking SLA is maintained throughout the shift.
- Monitor wrong pick, short pick and missed pick.
- Reallocate manpower based on order load and hourly productivity.
- Coordinate replenishment for fast-moving SKU shortages.
6. Dispatch Operations
- Monitor order consolidation, staging and dispatch.
- Ensure dispatch cut-off/SLA achievement.
- Monitor vehicle/dock availability and loading TAT.
- Ensure no avoidable order remains pending at shift closure.
- Monitor wrong dispatch, damages and misrouting.
- Coordinate closely with transport/last-mile teams.
Manpower & Productivity Management
- Prepare shift-wise manpower deployment across all departments.
- Verify actual attendance against planned manpower.
- Monitor absenteeism and arrange manpower balancing wherever required.
- Move manpower between departments based on workload and operational priorities.
- Track department-wise and individual productivity.
- Ensure supervisors/team leaders maintain operational discipline.
- Control unauthorized overtime and unproductive manpower.
- Ensure adequate manpower availability during peak hours.
Shift MIS & Reporting
The Assistant Manager will prepare/share a Shift Closure Report covering:
- Opening and closing backlog
- Inbound received vs. processed
- GRN pending
- Putaway completed and pending
- Inventory issues/discrepancies
- Orders received vs. picked
- Picking productivity
- Orders dispatched vs. pending
- SLA achievement
- Manpower planned vs. present
- Department-wise productivity
- Absenteeism
- MHE/equipment downtime
- System/WMS issues
- Safety/security incidents
- Damages/shortages
- Major operational issues
- Corrective actions taken
- Pending points for the next shift
No shift should be handed over without documented pending points and clear ownership.
Key KPIs
- Overall Shift SLA
- Order Fulfilment SLA
- Inbound TAT
- Dock-to-Stock TAT
- Putaway TAT
- Picking Productivity
- Picking Accuracy
- Inventory Accuracy
- On-Time Dispatch
- Backlog Control
- Manpower Productivity
- Absenteeism
- Damage/Shrinkage
- Safety Compliance
Candidate Profile
Experience
- Preferably 5–8 years of warehouse/e-commerce operations experience.
- Minimum 2–3 years in an Assistant Manager / Shift In-Charge role.
- Experience handling multiple warehouse functions rather than only one department.
- Experience in Quick Commerce / E-Commerce / large fulfilment centre operations strongly preferred.
- Must have experience handling high-volume operations and large blue-collar manpower.
Qualification
-
Graduate / B.Tech / MBA / PG in Supply Chain, Logistics or Operations preferred.
Technical Competencies
- WMS / Warehouse Systems
- Inbound & GRN
- Putaway
- Inventory Management
- Replenishment
- Picking
- Dispatch
- SLA/KPI Management
- Excel & Operational MIS
- Manpower Planning
- RCA & CAPA
- 5S and EHS
- Shift Handover/Takeover
Designation
AM – Warehouse Operations
Key Skills
Industry
E-Commerce
Functional Area
Logistics & Supply Chain
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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