Telemarketing Executive
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Job Description
Job Description: Telemarketing Executive (NGO Sector)
Experience Required: 4–8 Years
Location: (Mandi gaon-South delhi)
Salary: Upto 3.5 LPA ( Plus performance incentive) (Target Based)
About the Role:
We are looking for an experienced Telemarketing Executive to support our fundraising and donor engagement activities. The ideal candidate should have strong communication skills, previous experience in telecalling/telemarketing, and the ability to engage donors professionally while representing the organization’s values.
Key Responsibilities:
- Make outbound calls to prospective donors, supporters, and partners.
- Explain the organization’s mission, campaigns, and impact in a clear and convincing manner.
- Convert leads into confirmed donors through effective communication and follow-ups.
- Maintain and update donor databases, call logs, and follow-up details.
- Achieve weekly and monthly fundraising / donation targets.
- Build long-term relationships with supporters by providing timely updates and thank-you acknowledgments.
- Follow structured scripts while also adapting communication style based on the caller.
- Handle incoming queries related to donations, volunteering, and programs.
- Collaborate with the fundraising team to plan calling strategies and improve conversion rates.
- Maintain high professionalism and comply with all NGO ethical and communication guidelines.
Required Skills & Qualifications:
- 4–8 years of experience in telemarketing, telesales, fundraising, or donor management.
- Prior experience in an NGO, fundraising, or customer engagement role is highly preferred.
- Excellent communication in English and Hindi (additional languages are a plus).
- Strong convincing and negotiation skills.
- Ability to work with targets and manage pressure professionally.
- Good computer skills (MS Excel, CRM tools, Google Sheets, etc.).
- Positive attitude, patience, and compassion toward social causes.
- Strong follow-up skills and attention to detail.
Designation
Telemarketing Executive
Key Skills
Industry
NGO
Functional Area
Sales & Marketing
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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