Senior Manager – Key Account Management (SME Retention & Growth)
Experience
Salary
Location
Top Hiring Companies
.jpeg)
Job Description
Job Title: Senior Manager – Key Account Management (SME Retention & Growth)
Location: Naraina Vihar, New Delhi
Employment Type: Full-Time | On-site
CTC: ₹10–15 LPA
Reporting To: Founders / Management
Role Overview
Xportel is seeking an experienced and customer-centric Senior Manager – Key Account Management (SME Retention & Growth) to lead the retention and account growth function for its SME customer base across India.
This role will be responsible for managing post-sales customer relationships, driving retention, minimizing churn, increasing wallet share, and leading a team of Key Account Managers. The ideal candidate will have strong experience in logistics, freight forwarding, customer success, account management, and team leadership.
Key Responsibilities
- Lead the customer retention and account growth strategy for SME customers across India.
- Manage, mentor, and drive performance of the Key Account Management team.
- Ensure smooth transition and onboarding of customers from the Sales team to the Account Management team.
- Develop and maintain strong relationships with key customers and act as the escalation point for critical issues.
- Drive customer engagement, repeat business, account activation, and long-term account growth.
- Identify upselling and cross-selling opportunities to maximize customer lifetime value.
- Monitor account health, customer satisfaction, service levels, and churn risks.
- Conduct periodic business reviews, service reviews, and customer engagement meetings.
- Collaborate with Operations, Finance, Customer Service, and Sales teams to ensure seamless customer experience.
- Generate referral opportunities and identify expansion opportunities within existing accounts.
- Build retention processes, dashboards, MIS reports, and governance frameworks to improve customer outcomes.
- Travel as required for strategic customer meetings and escalations.
Desired Candidate Profile
- 5–8 years of experience in Key Account Management, Customer Success, Client Servicing, Retention, or Account Growth.
- Minimum 3 years of experience managing teams.
- Experience in Logistics, Freight Forwarding, Shipping, Supply Chain, or related industries is highly preferred.
- Proven track record in customer retention, account growth, and relationship management.
- Strong understanding of customer lifecycle management, escalations, renewals, and account expansion.
- Excellent leadership, communication, stakeholder management, and problem-solving skills.
- Proficiency in CRM platforms, reporting tools, and Microsoft Office.
Designation
Senior Manager – Key Account Management (SME Retention & Growth)
Key Skills
Industry
Logistics
Functional Area
Logistics & Supply Chain
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
Related Jobs
Senior Manager – Key Account...
BOGGLETREE TECHNOLOGIES PRIVATE LIMITED
Join the Xportel team as a Full Time Senior Manager on Erekrut, specializing in Senior Manager in the Logistic...
10-15 Lakhs
7-10 Years
Delhi-New ..
Account Grow...
B2B Sales Specialist – Freig...
BOGGLETREE TECHNOLOGIES PRIVATE LIMITED
Join the Xportel team as a Full Time B2B Sales Specialist on Erekrut, specializing in B2B Sales Specialist in ...
6-10 Lakhs
4-6 Years
Delhi-New ..
Account Grow...
BDM – Software Sales
IDEAS DESIGN SOLUTIONS PVT LTD
Join the IDEAS DESIGN SOLUTIONS PVT LTD team as a Full Time BDM - Software Sales on Erekrut, specializing in B...
3-6 Lakhs
4-6 Years
Delhi-New ..
Account Grow...
Senior Backend Engineer
QTLOADS TECH & TRANSIT PRIVATE LIMITED
Join the QTLOADS TECH & TRANSIT PRIVATE LIMITED team as a Full Time Senior Backend Engineer on Erekrut, specia...
10-15 Lakhs
4-6 Years
Delhi-New ..
Account Grow...
DevOps / SRE Engineer
QTLOADS TECH & TRANSIT PRIVATE LIMITED
Join the QTLOADS TECH & TRANSIT PRIVATE LIMITED team as a Full Time DevOps / SRE Engineer on Erekrut, speciali...
10-15 Lakhs
7-10 Years
Delhi-New ..
Account Grow...
Billing Executive / POS Operat...
Nathu Sweets Private Limited
Join the Nathu Sweets Private Limited team as a Full Time Billing Executive on Erekrut, specializing in Billin...
0-3 Lakhs
0-1 Years
Delhi-New ..
Account Grow...
Catering Sales Manager
Nathu Sweets Private Limited
Join the Nathu Sweets Private Limited team as a Full Time Catering Sales Manager on Erekrut, specializing in C...
3-6 Lakhs
4-6 Years
Delhi-New ..
Account Grow...
Catering Operations Manager
Nathu Sweets Private Limited
Join the Nathu Sweets Private Limited team as a Full Time Catering Operations Manager on Erekrut, specializing...
6-10 Lakhs
4-6 Years
Delhi-New ..
Account Grow...
Top Hiring Companies
Top Locations
Top Skills
- Communication Skills (1974)
- Sales (1593)
- Negotiation Skills (579)
- B2B Sales (542)
- Effective communication (536)
- Cold Calling (496)
- Sales Activities (452)
- B2C Sales (443)
- Business Development (414)
- Customer Service (411)
- Sales Planning (360)
- Sales Management (353)
- Customer Handling (345)
- Lead Generation (328)
- Sales and Marketing (315)
Top Sectors
- Sales (1611)
- Program Development (660)
- Marketing and Advertising (626)
- Human Resources (593)
- Consumer Service (565)
- Business Process Outsourcing (503)
- BPO (357)
- Customer Service (355)
- Business Development (329)
- Customer Support (317)
- Sales & Marketing (296)
- Executive Office (295)
- Digital Media Marketing (209)
- Manager (204)
- Design (199)