Senior Travel Counsellor
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Job Description
Job Title: Senior Travel Counsellor
Location: Ahmedabad, Gujarat (On-site)
Experience Required: Up to 6 Years
Working Hours: 10:30 AM – 7:00 PM | 6 Days a Week
Salary: ₹35,000 to ₹50,000
Joining: Immediate Joiners Preferred
About the Role
Trawill is looking for experienced and customer-focused Senior Travel Counsellors to join our growing team in Ahmedabad. The ideal candidate should possess strong communication and sales skills, along with a solid understanding of domestic and international travel trends, destinations, and customer relationship management.
The role requires a proactive individual who can convert travel inquiries into successful bookings while ensuring exceptional customer service throughout the customer journey.
Key Responsibilities
- Understand client travel requirements and provide customized travel solutions
- Convert inquiries and leads into confirmed bookings through effective sales and consultation
- Build and maintain long-term relationships with clients to ensure repeat business
- Provide end-to-end travel assistance and reliable on-tour support
- Coordinate with internal teams such as operations and accounts for seamless service delivery
- Ensure accurate documentation, booking records, and process compliance
- Manage payment follow-ups and collections from clients
- Stay updated on travel trends, destinations, visa norms, and industry offerings
- Handle customer queries and resolve issues promptly and professionally
- Maintain high standards of customer satisfaction and service quality
Preferred Candidate Profile
- Up to 6 years of experience in travel sales, travel consulting, or client relationship management
- Strong communication, presentation, and interpersonal skills
- Proven ability to convert leads and achieve sales targets
- Customer-focused with strong relationship management skills
- Organized, detail-oriented, and proactive in handling responsibilities
- Professional and confident personality
- Good knowledge of domestic and international travel destinations and packages
What We Offer
- Competitive salary with attractive incentives
- Career growth and learning opportunities
- Company-provided laptop and phone
- Dynamic and collaborative work environment
- Immediate joining opportunity
Designation
Senior Travel Counsellor
Key Skills
Industry
Tourism & Hospitality
Functional Area
Sales & Marketing
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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