Front Desk (Receptionist)
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Job Description
About FitClub
FitClub is a premium fitness destination committed to helping individuals achieve their health and wellness goals. As part of the Bellator Group, we pride ourselves on delivering exceptional service, cutting-edge facilities, and a vibrant fitness community.
Job Description
We are excited to announce the opening of our new branch on Golf Course Road, Gurgaon, and we are seeking a professional and energetic Front Desk Associate to join our growing team. As the first point of contact for members and guests, you’ll play a key role in creating a welcoming environment, ensuring smooth operations, and connecting members with the right services and team members.
Key Responsibilities
1. Front Desk Operations:
- Greet members and guests warmly, ensuring a positive first impression.
- Manage check-ins, provide information about services, and enforce facility policies.
2. Membership Assistance:
- Address inquiries about memberships, programs, and promotions.
- Support new member sign-ups, renewals, and account management.
3. Customer Support:
- Handle client questions, concerns, and complaints professionally and efficiently.
- Escalate issues to relevant team members when necessary.
4. Facility Management:
- Maintain a clean and organized reception area.
- Ensure promotional materials and supplies are readily available.
5. Appointment Scheduling:
- Assist members in booking personal training sessions, classes, or other services.
6. Payment Processing:
- Process membership payments and manage billing inquiries.
- Update account information as needed.
7. Sales Coordination:
- Connect potential members with the sales team to discuss membership options.
- Support lead generation by sharing insights about member inquiries and interests.
8. Promotions and Upselling:
- Inform members about special offers, events, and services.
- Encourage upselling opportunities to enhance the client experience.
9. Client Engagement:
- Build relationships with members to encourage loyalty and retention.
- Provide personalized support and assistance as needed.
10. Team Collaboration:
- Work closely with sales, fitness trainers, and other departments to ensure exceptional service.
Skills & Qualifications
* Exceptional communication and interpersonal skills.
* Professional demeanor with a customer-focused attitude.
* Experience in customer service or hospitality is a plus.
* Strong organizational and multitasking abilities.
* Proficiency in administrative tasks and payment systems.
* A passion for health and fitness is highly valued.
Benefits
* Competitive salary with performance-based incentives.
* Career development opportunities in the fitness industry.
* Be part of a dynamic, health-conscious team at our new branch.
Salary ; 20k-30k
Experience : min 1 yr
Designation
Front Desk (Receptionist)
Key Skills
Industry
HR Services
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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