LOGIN
No products in the cart.

Customer support

Mervice Infotech

OneDayHire Job

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

West Bengal-Kolkata

Posted - 634 days ago

Applications - 12

Vacancies- 30

Apply Now

Top Hiring Companies

Mervice Infotech is seeking a dedicated and customer-oriented individual to join our team as a Customer Support Representative. The primary responsibilities of this role include providing exceptional customer service, resolving customer inquiries and issues in a timely manner, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to multi-task effectively. Previous experience in a customer support role and knowledge of CRM systems is preferred. This position offers the opportunity to work in a dynamic and team-oriented environment, with opportunities for growth and advancement within the company. If you are passionate about delivering top-notch customer service and are looking for a rewarding career in customer support, we encourage you to apply.

Job Description

- Provide exceptional customer service and support through various channels such as phone, email, and chat
- Address customer inquiries, complaints, and feedback in a timely and professional manner
- Assist customers with product information, troubleshooting, and technical support
- Collaborate with other departments to resolve customer issues and escalate complex cases as needed
- Maintain accurate records of customer interactions and transactions in the CRM system
- Provide product recommendations and upsell opportunities to increase customer satisfaction and sales
- Stay up-to-date on product knowledge, company policies, and industry trends to better assist customers
- Handle customer escalations and de-escalate tense situations with empathy and problem-solving skills
- Meet daily performance metrics and goals set by management
- Continuously strive to improve customer satisfaction and retention through proactive communication and resolution of issues.

Experience: Fresher

Salary- 10k

Designation

Customer support

Key Skills

BPO ServicesCalls HandlingClient InteractionCustomer AssistantCustomer EngagementCustomer HandlingCustomer QueriesCustomer Queries HandlingCustomer Relation ManagementCustomer RelationshipCustomer SupportEffective communicationNegotiation SkillsOrganization Skills

Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

BPOCallsClient

Apply Now

Customer support

Top Hiring Companies

Job Description

Designation

Key Skills

Industry

Functional Area

Employment Type

Education

Job Type

Related Jobs

Senior QA Test Engineer

AI Operations Associate

Field Sales Supervisor

National Sales Head – QS...

Product Designer

Lead Designer- Interior

Management Trainee – Inside ...

Business Development Manager &...

Top Hiring Companies

Top Locations

Top Skills

Top Sectors