CRM & Online Sales Executive
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Job Description
Job Title: CRM & Online Sales Executive
Company: VAAYU
Location: Kolkata (On-site)
Salary Budget: Maximum ₹40,000 per month
Experience: 1–4 Years
About the Role
VAAYU is looking for a proactive and customer-focused CRM & Online Sales Executive to manage customer interactions and drive online conversions.
This is a hands-on role combining customer engagement, sales follow-ups, and order coordination across WhatsApp and Instagram.
Key Responsibilities
- Customer Query Management: Respond to all customer queries on WhatsApp & Instagram promptly and professionally.
- Abandoned Cart Recovery: Follow up with customers to recover abandoned carts and improve conversion rates.
- Online Sales Conversion: Engage with customers, recommend products, and close sales through personalized interaction.
- COD Order Confirmation: Call and confirm COD orders before dispatch to reduce RTO.
- Payment Tracking: Track and update all payments received via website and WhatsApp.
- Returns & Alterations: Coordinate return pickups and manage alteration requests efficiently.
- RTS (Ready to Ship) Updates: Ensure all prepared orders are marked Ready to Ship in the system.
- Reporting: Share weekly reports on sales, conversions, returns, and customer interactions.
Requirements
- 1–4 years’ experience in CRM, online sales, or customer handling.
- Strong communication skills in English & Hindi; Bengali is a plus.
- Experience with WhatsApp/Instagram customer handling.
- Organized, responsive, and sales-oriented mindset.
What We’re Looking For
- Someone who is fast, reliable, and customer-first.
- Comfortable handling multiple chats and follow-ups daily.
- A problem-solver who can coordinate across teams, including sales, warehouse, and logistics.
- Interest in fashion / luxury / D2C brands / Shopify is a plus.
Designation
CRM & Online Sales Executive
Key Skills
Industry
Fashion
Functional Area
Sales & Marketing
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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