Customer Support Advisor – US Process (ACA)
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Job Description
Job Title: Customer Support Advisor – US Process (ACA)
Location: Mumbai / Thane (Onsite)
Shift Timing: US Shift – 7:00 PM to 5:00 AM
Working Days: Monday to Friday (Fixed Saturday & Sunday Off)
Salary: Up to ₹30,000 In-Hand + Attractive Incentives + Overtime Benefits
About the Role
We are looking for energetic, confident, and career-focused professionals to join our growing team as Customer Support Advisors for the US ACA (Affordable Care Act) Process.
In this role, you will interact with US-based customers, assist them in understanding ACA healthcare plans, and guide them through the enrollment process. This opportunity is ideal for candidates who possess excellent English communication skills and are comfortable working in a fast-paced international process environment.
Key Responsibilities
- Handle outbound calls with US-based customers professionally.
- Understand customer requirements and assess eligibility for ACA health insurance plans.
- Explain the benefits of subsidized or $0 healthcare plans.
- Guide customers through the enrollment and onboarding process.
- Maintain accurate customer records and update CRM systems.
- Ensure compliance with company and process guidelines.
- Achieve individual and team performance targets.
Candidate Requirements
- Excellent spoken English communication skills are mandatory.
- Comfortable working in night shifts / US process.
- Strong interpersonal, convincing, and customer-handling skills.
- Punctual, dedicated, and target-oriented attitude.
- Basic computer knowledge required.
- Freshers and experienced candidates are both welcome to apply.
- Undergraduate and graduate candidates can apply.
Perks & Benefits
- Fixed Saturday & Sunday Off
- Attractive performance-based incentives
- Overtime earning opportunities
- 100% Paid Training
- Career growth opportunities in international process operations
- Professional and energetic work environment
Important Note
-
Candidates residing in or near Mumbai/Thane will be preferred for ease of commute.
-
Salary cycle is on the 15th of every month. Candidates should be comfortable managing initial travel and personal expenses until the first salary cycle.
Designation
Customer Support Advisor – US Process (ACA)
Key Skills
Industry
IT Services and consulting
Functional Area
IT Services
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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