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Client Service Manager

Instalaxmi Private Limited

Talent Suite Job

Experience

1-3 Years

Salary

3-6 Lakhs

Location

Maharashtra- Mumbai, Maharashtra-Thane

Posted - 91 days ago

Applications - 21

Vacancies- 1

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Join the INSTALAXMI PRIVATE LIMITED team as a Full Time Client Service Manager on Erekrut, specializing in Client Service Manager in the Financial Service industry. We are seeking talented individuals with a passion for Sales & Marketing and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

Job Title: Client Service Manager

Location: Mumbai / Thane, Maharashtra

Employment Type: Full-time

Salary: ₹25,000 – ₹35,000 per month (Based on Experience)

Reports To: Founders / Operations Head

About Instalaxmi

Instalaxmi is a Jeweltech company building digital gold platforms for retail jewellers across India. We enable jewellers to sell gold in small denominations and automate monthly savings plan (gold savings scheme) collections through their own branded apps. We currently work with 300+ jewellers nationwide, with more onboarding every month.

Role Overview

We're looking for a Client Service Manager to own the end-to-end relationship with our jeweller clients—from onboarding through ongoing support and renewals. You will be the primary point of contact, ensuring jewellers have a seamless experience with the Instalaxmi platform while helping them derive maximum value from our services.

The ideal candidate should possess strong client servicing, relationship management, communication, and coordination skills, with the ability to manage multiple client accounts and collaborate effectively with internal teams.

Key Responsibilities

Manage onboarding of new jeweller clients — coordinate document collection, liaise with the operations and app development teams to keep timelines on track
Serve as the day-to-day point of contact for jewellers via calls and WhatsApp groups, resolving queries promptly
Coordinate and schedule admin dashboard training sessions for newly onboarded jewellers
Track client milestones (document submission, app development progress, go-live, renewal dates) and proactively follow up on pending items
Work with the marketing team to support in-store branding rollouts for clients
Monitor client satisfaction and flag at-risk accounts early; support renewal conversations
Maintain accurate client records and status updates in the project tracker
Escalate technical or product issues to the appropriate internal team and follow through to resolution
Gather client feedback and share insights with the product/tech team to improve the platform

Requirements

1–3 years of experience in client servicing, account management, or customer success (jewellery/retail/fintech industry experience is a plus)
Strong communication skills in English, Hindi, and Marathi
Comfortable managing multiple client relationships simultaneously and staying organized with trackers/spreadsheets
Basic comfort with apps/dashboards; ability to explain simple tech concepts to non-technical clients
Patient, detail-oriented, and proactive — someone who follows up without being chased
Graduate in any discipline; prior experience in the jewellery trade or B2B SaaS onboarding is a bonus

Designation

Client Service Manager

Key Skills

Account ManagementClient Relationship ManagementClient RetentionClient ServicingCommunication SkillsCRM SoftwareCross-Functional CoordinationCustomer EngagementCustomer ExperienceCustomer OnboardingCustomer Relationship Management (CRM)Customer SuccessCustomer SupportDocumentation ManagementFintech MarketingGoogle SheetsIssue ResolutionProblem SolvingProcess CoordinationProject Coordination

Industry

Financial Service

Functional Area

Sales & Marketing

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

AccountClientClient

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Client Service Manager

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Job Description

Designation

Key Skills

Industry

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Employment Type

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