Client Relationship Manager
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Job Description
Job Title: Client Relationship Manager
Location: World Trade Tower, Makarba, Ahmedabad
Job Type: Full-Time | On-Site | 6 Days a Week
Salary: Up to ₹3.6 LPA
Joining: Immediate / Within 15 Days Preferred
Gender Preference: Female
About Company
Founded in Ahmedabad, Harshlaxmi Polymers Pvt. Ltd. is a fast-growing manufacturer of advanced polymer solutions specializing in Thermoplastic Elastomers (TPE), Thermoplastic Rubber (TPR), and ABS materials.
With a dynamic and innovation-driven team, we deliver high-performance polymer solutions tailored to industries such as medical, automotive, and industrial manufacturing. Our focus on research, quality, and customer satisfaction helps us consistently exceed industry standards in performance, reliability, and value.
Role Overview
We are looking for a proactive and customer-focused Client Relationship Manager to manage post-sales client relationships, ensure customer satisfaction, resolve concerns, and support payment follow-ups.
The ideal candidate should have strong communication skills, excellent follow-up abilities, and a client-first mindset.
Key Responsibilities
Client Relationship Management
- Manage client relationships after order confirmation until final payment collection.
- Ensure smooth coordination between clients and internal teams.
- Build strong long-term relationships with existing customers.
- Maintain regular communication with clients for updates and support.
Customer Service & Satisfaction
- Ensure clients are satisfied through prompt after-sales service.
- Collect genuine customer feedback and share insights internally.
- Address customer concerns, complaints, and service requests professionally.
- Escalate unresolved issues to the concerned department for timely resolution.
Coordination & Follow-Up
- Follow up rigorously on pending tasks, order status, and payments.
- Support clients with product information, documentation, and service assistance.
- Maintain records of customer interactions and status updates.
Internal Communication
- Coordinate with sales, production, dispatch, and accounts teams to ensure smooth client servicing.
- Provide regular reports on customer issues, feedback, and payment follow-ups.
Eligibility Criteria
- 1–2 years of experience in a client-facing / customer relationship role.
- Graduate in any discipline preferred.
- Female candidates preferred.
- Local candidates from Ahmedabad preferred.
- Immediate joiners highly preferred.
Required Skills
- Excellent verbal and written communication skills
- Strong client relationship management skills
- Customer service orientation
- Rigorous follow-up ability
- Complaint handling & issue resolution
- Coordination and multitasking skills
- Professional and polite personality
- Proactive and responsible attitude
- Strong organizational skills
- Ability to work under deadlines
Preferred Candidate Profile
- Experience in manufacturing / industrial / B2B environment is a plus
- Comfortable handling calls, emails, and client escalations
- Ability to understand products/services quickly
- Strong ownership mindset
Why Join Us?
- Work with a fast-growing manufacturing company
- Exposure to industrial clients and B2B relationship management
- Opportunity to grow in customer success and key account management
- Supportive and professional work environment
Designation
Client Relationship Manager
Key Skills
Industry
MANUFACTURING
Functional Area
Sales & Marketing
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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