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BPO Team Lead

Pemlix Technology Solutions

OneDayHire Job

Experience

1-3 Years

Salary

0-3 Lakhs

Location

West Bengal-Kolkata

Posted - 0 days ago

Applications - 0

Vacancies- 10

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Pemlix Technology Solutions is seeking a motivated and experienced BPO Team Lead to oversee our team of customer service representatives and ensure operations run smoothly. The ideal candidate will have a strong background in BPO operations, excellent communication and leadership skills, and a proven track record of meeting and exceeding KPIs. Responsibilities include managing team performance, providing ongoing training and coaching, resolving escalated customer issues, and collaborating with other departments to improve processes and enhance customer satisfaction. If you have a passion for customer service, a proactive approach to problem-solving, and the ability to motivate and inspire a team, we want to hear from you. Apply now and join our dynamic team at Pemlix Technology Solutions.

Job Description

- Lead and manage a team of international lead generation specialists
- Provide supervision and guidance to team members to achieve targets and goals
- Ensure efficient and effective team handling processes are in place
- Monitor team performance and provide regular feedback and coaching
- Collaborate with other departments to streamline processes and improve efficiency
- Develop and implement strategies to drive lead generation efforts and meet KPIs
- Identify training needs and opportunities for team members to improve performance
- Evaluate team member performance and provide recommendations for promotions or disciplinary actions.

Designation

BPO Team Lead

Key Skills

International Lead GenerationTeam HandlingTeam LeaderTeam Supervision

Industry

BPO

Functional Area

IT Services

Employment Type

Full Time

Education

12th

Job Type

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BPO Team Lead

Job Description

Designation

Key Skills

Industry

Functional Area

Employment Type

Education

Job Type

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