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Customer Service Representative – Team Leader

Child Rights And You

Talent Suite Job

Experience

1-3 Years

Salary

3-6 Lakhs

Location

Maharashtra- Mumbai, West Bengal-Kolkata

Posted - 181 days ago

Applications - 44

Vacancies- 1

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Top Hiring Companies

Join the Child Rights and You team as a Full Time Customer Service Representative - Team Leader on Erekrut, specializing in Customer Service in the NGO industry. We are seeking talented individuals with a passion for Customer Support/Service and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

Job Title: Customer Service Representative – Team Leader (Face-to-Face Fundraising)

Location:

Kolkata
Mumbai

Salary: ₹26,000 – ₹35,000 per month + Performance Incentives

Education: Minimum Graduate

Experience: 1–3 years of experience in Face-to-Face (F2F) Fundraising or Field Team Handling

Language Requirements:

Kolkata: English, Bengali & Hindi
Mumbai: English & Hindi

About CRY (Child Rights and You)

CRY is India’s most trusted NGO working in the area of child rights for over 47 years. The organization has impacted the lives of more than 3 million children across India. With a presence in 20 states, CRY works towards ensuring happier childhoods for India’s children through strong resource generation, program implementation, and ethical practices.

Job Summary

We are seeking an experienced and dynamic Customer Service Representative – Team Leader to manage and lead a team of face-to-face fundraisers. The role involves on-ground supervision, performance management, coaching, and ensuring high-quality donor engagement while achieving daily and monthly fundraising targets.

Key Responsibilities

Team Leadership & Supervision

Lead, manage, and motivate a team of face-to-face fundraisers
Conduct daily briefings, goal setting, and performance debrief sessions
Monitor attendance, discipline, and team engagement
Drive individual and team performance to achieve targets

Fundraising Operations

Ensure high-quality donor interactions and conversion standards
Support team members during live fundraising conversations when required
Track daily productivity, donor acquisition numbers, and conversion ratios
Ensure accurate collection of donor details and documentation

Training & Development

Provide on-the-job coaching and performance feedback
Identify skill gaps and implement improvement plans
Support onboarding and training of new team members

Reporting & Coordination

Share daily, weekly, and monthly performance reports with management
Coordinate with back-office teams for donor data and documentation
Maintain proper records and reporting accuracy

Quality & Compliance

Ensure compliance with organizational policies and ethical fundraising standards
Maintain high donor experience and service quality
Handle donor and team escalations professionally

Designation

Customer Service Representative – Team Leader

Key Skills

Coaching & MentoringConflict ResolutionConversion OptimizationCustomer Relationship ManagementDaily Performance TrackingData AccuracyDecision MakingDocumentationDonor AcquisitionEthical Fundraising PracticesFace-to-Face FundraisingField Team SupervisionFundraisingMIS ReportingObjection HandlingPerformance ManagementProblem SolvingProcess ComplianceStakeholder CoordinationStrong Verbal Communication

Industry

NGO

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

CoachingConflictConversion

Apply Now

Customer Service Representative – Team Leader

Top Hiring Companies

Job Description

Designation

Key Skills

Industry

Functional Area

Employment Type

Education

Job Type

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