Technical Support Executive
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Job Description
Job Title: Technical Support Executive
Location: Valsad
Experience: 1–3 Years
Salary (CTC): ₹15,000 – ₹30,000 per month
Languages Required: Fluency in Hindi & English (Mandatory)
Gender Preference: Male
Role Overview
We are looking for a proactive and customer-focused Technical Support Executive to provide technical assistance and application support to clients. The ideal candidate will be responsible for troubleshooting software and system-related issues, ensuring timely resolution of customer queries, coordinating with internal technical teams, and maintaining high service standards while adhering to SLAs.
Key Responsibilities
- Provide technical support to clients via email, phone, ticketing systems, and remote access tools.
- Diagnose, troubleshoot, and resolve application, device, and system-related issues.
- Monitor system alerts and proactively identify potential issues.
- Coordinate with Development, DevOps, and QA teams for complex issue resolution.
- Maintain accurate documentation of issues, solutions, and troubleshooting steps.
- Assist clients with application usage, configurations, and best practices.
- Ensure adherence to SLAs and maintain timely communication with clients.
- Perform basic database checks and validations as required.
- Support application updates, patches, and deployments when needed.
Qualifications / Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 0–3 years of experience in a Technical Support or Application Support role.
- Strong understanding of software applications, databases, and basic networking.
- Experience with ticketing tools and customer support workflows.
- Good analytical and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to work in shifts and handle international clients (if applicable).
- Fluency in Hindi and English is mandatory.
Preferred Skills
- Experience with GPS Tracking, IoT Platforms, or Fleet Management Systems.
- Knowledge of SQL commands and REST APIs.
- Exposure to cloud platforms such as AWS.
- Experience working in a SaaS or B2B environment.
Key Competencies
- Customer-centric mindset.
- Attention to detail.
- Time management and prioritization.
- Team collaboration.
- Ability to work under pressure.
Preferred Candidate Profile
- Male candidate preferred due to shift requirements and operational needs.
- Prior experience in International Technical Support is an added advantage.
Designation
Technical Support Executive
Key Skills
Industry
IT Services and consulting
Functional Area
IT Services and IT Consulting
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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