Team Leader
Experience
Salary
Location
Job Description
- Team Management - Supervising and managing a team of agents, including their performance, productivity, and adherence to business regulations and procedures.
- Performance Monitoring - Maintain and evaluate individual and team performance metrics such as quality scores, average handle time, customer satisfaction ratings and sales targets.
- Coaching and Training - Team Members need constant coaching, monitoring and training to enhance their skill set, product knowledge and customer service capabilities.
- Work Allocation -Assigning tasks, projects and client assignments based on each team member’s skill set and workload capabilities.
Designation
Team Leader
Key Skills
Communication SkillsLeadership SkillsTalent AcquisitionTeam Work
Industry
BPO
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
Assessment Details
Communication Skills
10 Minutes
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