Team Leader
Experience
Salary
Location
Top Hiring Companies
.jpeg)
Job Description
- Team Management - Supervising and managing a team of agents, including their performance, productivity, and adherence to business regulations and procedures.
- Performance Monitoring - Maintain and evaluate individual and team performance metrics such as quality scores, average handle time, customer satisfaction ratings and sales targets.
- Coaching and Training - Team Members need constant coaching, monitoring and training to enhance their skill set, product knowledge and customer service capabilities.
- Work Allocation -Assigning tasks, projects and client assignments based on each team member’s skill set and workload capabilities.
Designation
Team Leader
Key Skills
Industry
BPO
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
Assessment Details
Communication Skills
10 Minutes
Related Jobs
Social Media Specialist
Udyog Paathshala
Join the Udyog Paathshala team as a Full Time Social Media Specialist on Erekrut, specializing in Social Media...
6-10 Lakhs
4-6 Years
Maharashtr..
Communicatio...
Business Development Manager
Royal Season's Lawn And Banquet
Join the Royal Season's Lawn and Banquet team as a Full Time Business Development Manager on Erekrut, speciali...
0-3 Lakhs
0-1 Years
Maharashtr..
Communicatio...
Field / Key Account Manager
MTS Testing Solutions
Join the MTS Testing Solutions team as a Full Time Field / Key Account Manager on Erekrut, specializing in Fie...
10-15 Lakhs
11-15 Years
Maharashtr..
Communicatio...
Business Development Manager
Absolute Concepts Events & Entertainment Pvt Ltd
Join the Absolute Concepts Events & Entertainment Pvt Ltd team as a Full Time Business Development Manager on ...
Confidential
4-6 Years
Maharashtr..
Communicatio...
Assistant Manager – MICE Eve...
Absolute Concepts Events & Entertainment Pvt Ltd
Join the Absolute Concepts Events & Entertainment Pvt Ltd team as a Full Time Assistant Manager on Erekrut, sp...
Confidential
4-6 Years
Maharashtr..
Communicatio...
Sales Head – Corporate E...
Absolute Concepts Events & Entertainment Pvt Ltd
Join the Absolute Concepts Events & Entertainment Pvt Ltd team as a Full Time Sales Head - Corporate Event on ...
Confidential
4-6 Years
Maharashtr..
Communicatio...
Quality Inspector – PDI
Growth Electricals
Join the Growth Electricals team as a Full Time Quality Inspector - PDI on Erekrut, specializing in Quality In...
3-6 Lakhs
4-6 Years
Delhi-New ..
Communicatio...
Sales Specialist – Machi...
ZEALTECH AUTOMATION PRIVATE LIMITED
Join the ZEALTECH AUTOMATION PRIVATE LIMITED team as a Full Time Sales Specialist on Erekrut, specializing in ...
3-6 Lakhs
1-3 Years
Maharashtr..
Communicatio...
Top Hiring Companies
Top Locations
Top Skills
- Communication Skills (1982)
- Sales (1593)
- B2B Sales (585)
- Negotiation Skills (585)
- Effective communication (536)
- Cold Calling (508)
- Business Development (466)
- Sales Activities (452)
- B2C Sales (447)
- Customer Service (424)
- Lead Generation (381)
- Sales Management (366)
- Sales Planning (361)
- Customer Handling (345)
- Field Sales (331)
Top Sectors
- Sales (1661)
- Program Development (660)
- Marketing and Advertising (626)
- Human Resources (594)
- Consumer Service (565)
- Business Process Outsourcing (503)
- Business Development (366)
- BPO (357)
- Customer Service (355)
- Customer Support (318)
- Executive Office (298)
- Sales & Marketing (298)
- Digital Media Marketing (219)
- Manager (210)
- Design (206)