Customer Service – Sales Coordinator
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Job Description
GeoSolar is a professional Solar Energy Installation Company serving clients across Australia. We focus on adding value propositions with our experienced and expert team. We believe in delivering high-quality products and best-in-class customized customer support. We are experts in building, and maintaining Solar Residential & Commercial Projects for our customers.
We are looking for skilful, driven and highly professional team members who will fuel our growth. The job description for which is stated below.
Job Title: Customer Service - Sales Coordinator (Female Only)
Salary: INR 20,000 – INR 30,000 per month (negotiable)
Attendance Bonus: 2,500 and Transportation Allowance (from home to office and vice versa)
Job Time: 4:00 A.M. to 1:00 P.M. (IST)
Experience: Freshers also okay but Confidence, Discipline & Strength is must and of course she must be extremely fluent in English - reading, writing & speaking
Roles & Responsibilities
- Attend and log service calls from existing Australian solar customers facing system issues.
- Validate complaints through basic troubleshooting and collect accurate problem details.
- Create and assign service tickets to the appropriate regional service or technical team.
- Coordinate with field teams to ensure timely resolution and job completion.
- Follow up with customers post-service to confirm satisfaction and close calls.
- Maintain detailed call logs and service records in the CRM.
- Share daily/weekly updates with the service manager on open and completed cases.
- Identify and forward potential upselling or AMC opportunities to the sales team.
- Participate in training sessions to stay updated on solar products and service processes.
- Work during Australian business hours and maintain professional communication with clients and internal teams.
Requirements
- Female applicants only
- Excellent English communication skills (verbal and written).
- Strong coordination, multitasking, and organizational abilities.
- Customer-centric mindset with problem-solving aptitude.
- Basic technical understanding of solar systems (training will be provided).
- Proficiency in CRM tools, MS Office, and remote communication platforms.
- Ability to work independently during Australian working hours.
Designation
Customer Service – Sales Coordinator
Key Skills
Industry
Services for Renewable Energy
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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