Senior Executive – Ticketing
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Job Description
Job Title: Senior Executive – Ticketing (International & Domestic)
Location: Gurgaon
Experience Required: 2-3yrs
Employment Type: Full-Time
Salary: 35k-45k per Month
About the Role:
We are looking for a proactive and experienced Senior Ticketing Executive to manage end-to-end flight bookings for both international and domestic travel. The ideal candidate will have strong expertise in GDS systems, excellent fare knowledge, and the ability to handle high-volume requests efficiently.
Key Responsibilities:
- Handle flight bookings (international & domestic) using GDS platforms (Amadeus, Galileo, Sabre, etc.)
- Issue, reissue, and cancel airline tickets with accuracy
- Provide fare quotes, route options, and travel recommendations to the sales/operations team
- Manage group bookings, low-cost carrier bookings, and special requests
- Ensure timely issuance of tickets and maintain PNR records
- Stay updated with airline policies, fare rules, visa regulations, and travel restrictions
- Coordinate with airlines and consolidators for best fares and urgent assistance
- Handle refunds, date changes, and penalty calculations
- Maintain reports for ticket issuance, cancellations, and refunds
- Work closely with the sales and MICE teams for ticketing support and group departures
Requirements:
- Minimum 2-3 years of hands-on experience in ticketing
- Proficiency in at least one GDS (Amadeus/Sabre/Galileo) is a must
- Strong knowledge of fare rules, IATA regulations, and airline policies
- Excellent communication and customer service skills
- Ability to handle pressure and meet deadlines
- Detail-oriented with good problem-solving skills
- Knowledge of visa processes and travel documentation is an added advantage
Designation
Senior Executive – Ticketing
Key Skills
Industry
Tourism & Hospitality
Functional Area
Operations
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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