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Sales Manager- Wellness Studio
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Job Description
Position: Sales Manager- Wellness Studio
Job Location: South Delhi, Noida and Gurgaon
Work Hours: Ready to work in shift of 12pm to10pm (must work until 10 pm)
Work Days: 6 days a week
Salary: 25K to 45K for manager
Experience: 2 to 6 years in Retail/ hospitality Industry/BPO/ hotel industry /Candidates from Spa Industry (Preferred)
Roles and Responsibility: -
- The Manager should be very strong for making Sale, upgrade the sale and product sale.
- The Manager should be very strong in sale conversions and lead conversions
- The manager of a spa facility should oversee the operation of a business that provides clients with various services, including massages, facials, manicures, pedicures and more.
- He or she should provide the spa visitors with a satisfying experience and manages all staff and activities of the facility.
- Depending of the facility, some daily duties may include human resources, office procedures, marketing, ordering supplies and materials, housekeeping, staff training, and handling complaints.
- Create a motivating environment of sincerity, warmth and fun for staff and guests.
- Demonstrate an exceptional level of professionalism for the staff to emulate.
- Effectively administer and monitor Staff Scheduling procedures.
- Manage inventory effectively.
- Implement a clearly established opening and closing procedure.
- Ensure stock and cash items are kept safely under lock and key.
- Attend Management meetings and convey all relevant information throughout the Spa.
- Hold regular staff meetings to keep staff up to date on all aspects of the Spa's operation.
- Anticipate, identify and ensure customer needs are being met in the best possible way.
- Monitor customer satisfaction with surveys, focus groups and comment cards.
- Develop and deliver credible, competitive, value-plus service to the customer.
- Guide staff to become caring problem solvers, cooperative, accommodating and fair.
- Exhibit a professional attitude, and an Ability to handle difficult situations.
- Uphold gracious front desk procedures in the booking and handling of customers.
- Maintain fresh, effective programs to consistently retain and grow customer base.
- Develop and maintain compensation guidelines for customer complaint handling.
Qualifications and Skills:
- Bachelor’s degree in business, Marketing, or a related field.
- Proven experience in sales management, preferably in the spa or wellness industry.
- Strong leadership and motivational skills.
- Excellent interpersonal and communication abilities.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Knowledge of spa services and wellness treatments.
If you are a dynamic and customer-oriented individual with a passion for sales in the spa industry, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your relevant experience and your approach to achieving sales success in a spa environment.
Designation
Sales Manager- Wellness Studio
Key Skills
Industry
Hospitality
Functional Area
Sales & Marketing
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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