Customer Support
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Job Description
We are hiring for Customer Support for Semi Tech process.
Ø Minimum 1 year of International voice experience (Customer service (Billing), basic technical & Sales) –Preferred
Ø In Billing (Understanding of recurring bills, Billing cycle Change, Due date, Prorated charges, Auto-Pay & Surcharges, Service charges and taxes)
Ø Clarity in thought process (Able to articulate his/ her thought)
Ø Ability to handle tough situation with customer.
Ø Excellent communication skills.
Ø Customer handling skills.
Ø Strong ability to multitask and take fast decisions independently.
Ø Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
Ø Customer Centric & Logical Thinking & Need to be Enough Spontaneous
Ø Ensure Timely & Professional Responses to all Queries,
Ø Experience resolving customer issues, billing, and/or handling product Q&A.
Ø Interest in learning new technologies.
Ø Experience promoting and/or selling products and services.
Ø Demonstrated communication skills.
Ø Resolving device issues using troubleshooting techniques and providing clear and concise information.
Ø Reviewing account information and answering questions about billing or services.
Salary: 4 lpa to 4.5 lpa
Experience: Minimum 6 months of Int. Bpo voice exp
Cab facility available: Both Side (deduction of 500 per month in Pune)
Shift Timings ( EU/Middle East//US/UK Shift): US process – night shift will be there but agent should be ok with 24*7 / rotational shifts
Skills Required:
Should have computer and Internet knowledge / knowledge of Billing queries
Education
- UG drop / Any Graduate
- Should not be perusing regular / part time course
- Any course which affects the job is not to be sources
Job Location - Pune Hinjewadi Phase 3
Designation
Customer Support
Key Skills
Industry
HR Services
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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