Customer Support

Experience

1-3 Years

Salary

0-3 Lakhs

Location

Karnataka-Bangalore
Posted - 689 days ago
Applications - 7
Vacancies- 25
Job Description

- Provide exceptional customer service through phone, email, and live chat
- Answer customer inquiries regarding products, orders, and shipping
- Handle and resolve customer complaints in a professional and timely manner
- Process returns, exchanges, and refunds according to company policies
- Collaborate with other departments to ensure customer satisfaction
- Maintain accurate records of customer interactions and transactions
- Stay up-to-date on product knowledge and company policies
- Assist with administrative tasks as needed
- Meet or exceed customer service SLAs and KPIs
- Work flexible hours including weekends and holidays as needed.

Designation

Customer Support

Key Skills
Analytical SkillCall HandlingCustomer AssistantCustomer CareCustomer Care ExecutiveCustomer HandlingCustomer InteractionCustomer QueriesCustomer Queries HandlingCustomer RelationCustomer Relation ManagementCustomer Relationship Management (CRM)Customer SupportEffective communication
Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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