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Customer Support Executive
Tech Mahindra

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Uttar Pradesh- Noida
Posted - 1088 days ago
Applications - 81
Vacancies- 1
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Job Description
Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team.
Designation

Customer Support Executive

Key Skills
Customer Relations
Industry

IT-ITeS

Functional Area

Service Provider

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

Assessment Details

Customer Care Executive Quiz

30 Minutes

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