Customer Support Executive
Experience
Salary
Location
Job Description
- Provide exceptional customer support through phone, email, and chat
- Assist customers with product inquiries, account issues, and technical troubleshooting
- Resolve customer complaints and issues in a timely manner
- Maintain a positive and professional attitude while interacting with customers
- Collaborate with other departments to address customer concerns and provide solutions
- Document all customer interactions and feedback in the company's database
- Identify opportunities for process improvements to enhance the customer experience
- Stay current on product information and updates to better assist customers
- Meet and exceed performance metrics for customer satisfaction and response times
- Participate in training and development programs to enhance customer support skills.
Designation
Customer Support Executive
Key Skills
Industry
BPO
Functional Area
Product & Sales Consulting
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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