Customer Support Executive
Experience
Salary
Location
Job Description
Handling high call volumes: Agents need to handle back-to-back calls efficiently.
Listening attentively: They should listen carefully to understand customer requirements.
Communicating clearly: Agents need to speak politely and explain things clearly.
Managing difficult customers: Dealing with angry, abusive customers calmly and professionally.
Providing solutions: Resolving customer queries, and complaints quickly.
Meeting targets: Achieving goals for call volume, resolution time, sales etc.
Recording data: Entering details of each call accurately in CRM software.
Upselling products/services: Suggesting suitable upgrades to customers.
Designation
Customer Support Executive
Key Skills
Communication SkillsCustomer CareCustomer ServiceCustomer Support
Industry
BPO
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Home
Assessment Details
Customer Care Executive Quiz
30 Minutes
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