Customer Support Executive
Experience
Salary
Location
Top Hiring Companies
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Job Description
Handling high call volumes: Agents need to handle back-to-back calls efficiently.
Listening attentively: They should listen carefully to understand customer requirements.
Communicating clearly: Agents need to speak politely and explain things clearly.
Managing difficult customers: Dealing with angry, abusive customers calmly and professionally.
Providing solutions: Resolving customer queries, and complaints quickly.
Meeting targets: Achieving goals for call volume, resolution time, sales etc.
Recording data: Entering details of each call accurately in CRM software.
Upselling products/services: Suggesting suitable upgrades to customers.
Designation
Customer Support Executive
Key Skills
Industry
BPO
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Home
Assessment Details
Customer Care Executive Quiz
30 Minutes
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Top Hiring Companies
Top Locations
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- Maharashtra-Mumbai City (922)
- Tamil Nadu-Chennai (890)
- Haryana-Gurugram (717)
- Telangana-Hyderabad (642)
- Uttar Pradesh- Noida (597)
- Maharashtra-Pune (555)
- Gujarat-Ahmedabad (532)
- Work from Home (511)
Top Skills
- Communication Skills (2002)
- Sales (1594)
- Negotiation Skills (718)
- B2B Sales (617)
- Effective Communication (536)
- Cold Calling (512)
- Business Development (509)
- Lead Generation (504)
- B2C Sales (456)
- Sales Activities (452)
- Customer Service (436)
- Customer Relations (378)
- Sales Management (375)
- Sales Planning (362)
- Field Sales (348)
Top Sectors
- Adminstration (2413)
- Sales (1699)
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- Human Resources (595)
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