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Customer Support Executive
Taurus Bpo

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Karnataka-Bangalore
Posted - 918 days ago
Applications - 12
Vacancies- 10
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Job Description

Handling high call volumes: Agents need to handle back-to-back calls efficiently.

Listening attentively: They should listen carefully to understand customer requirements.

Communicating clearly: Agents need to speak politely and explain things clearly.

Managing difficult customers: Dealing with angry, abusive customers calmly and professionally.

Providing solutions: Resolving customer queries, and complaints quickly.

Meeting targets: Achieving goals for call volume, resolution time, sales etc.

Recording data: Entering details of each call accurately in CRM software.

Upselling products/services: Suggesting suitable upgrades to customers.

Designation

Customer Support Executive

Key Skills
Communication SkillsCustomer CareCustomer ServiceCustomer Support
Industry

BPO

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Home

Assessment Details

Customer Care Executive Quiz

30 Minutes

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