Customer Success Manager
Experience
Salary
Location
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Job Description
We are hiring for Customer Success Manager.
Location: Bangalore (Hybrid)
Remuneration: 4 LPA - 6 LPA
Experience: 1-3 Years
Industry: Enterprise SaaS / MarTech
About the Company
Samaaro is an award-winning, AI-powered event marketing platform, designed to help marketing teams plan, promote, and execute high-impact events with ease. Recognized by Financial Express as one of the best MarTech solutions for Live Events, Samaaro enables brands to automate event workflows, streamline guest journeys, and gain actionable insights across the entire event lifecycle.
Since launching in 2020, we’ve empowered marketing teams across sectors like real estate, healthcare, BFSI, and government to run smarter, more efficient events. We’re backed by leading investors including LetsVenture, Inflection Point Ventures, SucSEED Innovation Fund, Silver Needle Ventures, and The Chennai Angels.
As one of the highest-rated event platforms on SourceForge, Capterra, G2, and Trustpilot, our commitment to excellence extends to our team culture as well. At Samaaro, we follow a flat hierarchy rooted in openness, inclusivity, and trust.
We believe in lifelong learning, holistic growth, and collaborative leadership, encouraging team members to take ownership and explore opportunities across functions.
About the Role
We’re hiring a Customer Success Manager who has experience working with large enterprise clients and knows how to turn happy customers into long-term partnerships.
You’ll work closely with stakeholders across marketing, tech, and procurement functions to ensure a smooth onboarding, continuous value delivery, and long-term retention. You’ll also identify opportunities for upsell/cross-sell and expansion. This role is ideal for someone who enjoys being proactive, solving problems, and owning relationships end-to-end.
What You’ll Own
1. Client Success & Onboarding
- Lead end-to-end onboarding for enterprise clients, ensuring smooth handoff from sales to success.
- Train client teams on platform features, use-cases, and best practices.
2. Account Management & Growth
- Manage day-to-day communication with key accounts and maintain strong, consultative relationships.
- Identify expansion opportunities within accounts and coordinate upsell strategies with the sales team.
- Drive renewals with high retention rates.
3. Issue Resolution & Feedback
- Act as the main point of contact for all client escalations.
- Log, track, and resolve issues using tools like JIRA in collaboration with internal teams.
- Capture client feedback and translate it into product insights.
4. Performance & Engagement
- Monitor product usage and campaign performance to guide adoption and increase engagement.
- Deliver quarterly business reviews and strategic check-ins with enterprise clients.
- Maintain detailed records and account plans in the CRM.
Desired Candidature
- 3+ years of experience in Customer Success, Account Management, or Enterprise Client Handling in a SaaS/Tech company.
- Strong communication and presentation skills (both verbal and written).
- Hands-on experience with JIRA, CRMs like HubSpot/Salesforce, and support tools.
- Strong problem-solving mindset with ability to handle multiple accounts and priorities.
- Confident managing enterprise stakeholders and navigating org structures.
- High ownership mindset, proactive and resourceful in removing roadblocks.
Bonus if you have:
- Experience in event-tech, MarTech, or enterprise SaaS
- Exposure to global clients across different time zones
- Ability to read product usage data and identify adoption gaps
Why Join Us?
- Work with enterprise clients like FIFA, APEX, WHO, and ICICI Lombard
- Full ownership of customer relationships and measurable impact on business growth
- Be part of a young, fast-growing SaaS company with global ambitions
- Collaborative, high-trust team culture with direct access to leadership
- Competitive salary, performance-based growth, and opportunity to shape the Customer Success function
Designation
Customer Success Manager
Key Skills
Industry
IT-ITeS
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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