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Customer Relationship
Incrementors Web Solutions

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Delhi-New Delhi
Posted - 680 days ago
Applications - 7
Vacancies- 2
Top Hiring Companies
Job Description

Key Responsibilities:

  • Client Communication and Updates: Conduct regular face-time calls with clients for weekly work updates, ensuring they are well-informed and satisfied with the progress.
  • Request Management: Accurately report all client requests in the system and collaborate with the Client Success Team to ensure timely completion of tasks.
  • Query Resolution: Respond to client queries within 2 minutes, providing accurate and helpful solutions, and maintain a high response ratio as monitored by our tools.
  • Client Support: Resolve client complaints and concerns with high priority, and escalate complex issues to the appropriate authority when necessary.
  • Service Demonstration: Clearly explain and demonstrate the results of our services through reports, charts, or videos, addressing any questions or doubts.
  • Video Communication: Record and send videos to clients as needed, offering additional guidance or showcasing our work.
  • Objection Handling: Manage objections or issues during weekly calls, persuading clients of the continued value of our services.
Designation

Customer Relationship

Key Skills
CommunicationComputer KnowledgeDigital Marketing
Industry

Digital Marketing

Functional Area

Digital Marketing Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

Assessment Details

Customer Support Executive Quiz

30 Minutes

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