Customer Relationship
Experience
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Job Description
Key Responsibilities:
- Client Communication and Updates: Conduct regular face-time calls with clients for weekly work updates, ensuring they are well-informed and satisfied with the progress.
- Request Management: Accurately report all client requests in the system and collaborate with the Client Success Team to ensure timely completion of tasks.
- Query Resolution: Respond to client queries within 2 minutes, providing accurate and helpful solutions, and maintain a high response ratio as monitored by our tools.
- Client Support: Resolve client complaints and concerns with high priority, and escalate complex issues to the appropriate authority when necessary.
- Service Demonstration: Clearly explain and demonstrate the results of our services through reports, charts, or videos, addressing any questions or doubts.
- Video Communication: Record and send videos to clients as needed, offering additional guidance or showcasing our work.
- Objection Handling: Manage objections or issues during weekly calls, persuading clients of the continued value of our services.
Designation
Customer Relationship
Key Skills
Industry
Digital Marketing
Functional Area
Digital Marketing Service
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
Assessment Details
Customer Support Executive Quiz
30 Minutes
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