Responsibilities:

• Serve as the first point of contact for customers via phone, email, chat, or social media channels.
• Respond promptly and professionally to customer inquiries, complaints, and requests for assistance.
• Provide accurate information about products, services, pricing, promotions, and company policies.
• Resolve customer issues and concerns effectively and efficiently, escalating complex cases to the appropriate department when necessary.
• To provide accurate and timely support, and maintain comprehensive knowledge of company offerings, processes, and systems.
• Document customer interactions, transactions, and feedback accurately in the CRM system.
• Identify opportunities for process improvement and share customer feedback with relevant teams to enhance the overall customer experience.
• Adhere to established service standards, response times, and quality metrics to meet or exceed customer satisfaction goals.
• Collaborate with other team members and departments to address customer concerns and improve service delivery.

Requirements:

• Proven experience in a customer service or customer support role.
• Excellent communication skills, both verbal and written, with a courteous and professional demeanor.
• Strong problem-solving and decision-making abilities to address customer issues effectively.
• Ability to empathize with customers and provide personalized assistance to meet their needs.
• Good multitasking skills and the ability to work well under pressure in a fast-paced environment.
• Proficiency in using customer service software, CRM systems, and other relevant tools.
• High school diploma or equivalent; additional education or training in customer service is a plus.

Benefits:

• Competitive salary
• Health insurance
• Paid time off.
• Professional development opportunities.
• Friendly and supportive work environment.
• Customer Care.
• BPO JOB.
• ENGLISH IS A MUST.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,000.00 - ₹15,000.00 per month

Benefits:

• Health insurance
• Paid time off

Schedule:

• Day shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Jaipur, Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)