CRM Executive
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Job Description
Only looking for Female candidates!!
Job Title: Client Relationship Manager (CRM)
Salary Range: 30k-45k per/Month
Experience: 2-3 Years
Job Description:
We are looking for a Client Relationship Manager (CRM) to ensure our clients
receive the highest level of service and satisfaction. The ideal candidate will manage
client relationships by overseeing order fulfilment, addressing client queries, and
ensuring after-sales satisfaction. The role requires a proactive approach to problem-
solving, strong communication skills, and the ability to understand and resolve client
issues efficiently.
Key Responsibilities:
ï‚· Ensure all client leads are effectively managed post-order placement.
ï‚· Maintain client satisfaction through proactive after-sales service and regular
feedback collection.
ï‚· Oversee the client service process from order receipt to payment collection.
ï‚· Resolve client queries and escalate issues when necessary.
ï‚· Provide information and support to clients regarding company products or
services.
ï‚· Act as the main point of contact for client complaints and work to resolve them
promptly.
Key Skills:
ï‚· Strong follow-up abilities and a polite, customer-focused disposition.
ï‚· Confident communication skills, both written and verbal.
ï‚· Ability to understand client needs and respond accordingly.
ï‚· Proactive approach with thorough knowledge of products and services.
ï‚· Availability for client calls as needed.
This role is crucial for maintaining strong client relationships and ensuring client
satisfaction, thereby contributing to the overall success and growth of the company.
Designation
CRM Executive
Key Skills
Industry
Export
Functional Area
Operations
Employment Type
Full Time
Education
No Formal Education
Job Type
Work From Office
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