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Contact Center Executive
Hiresoft

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Karnataka-Bangalore
Posted - 832 days ago
Applications - 3
Vacancies- 300
Top Hiring Companies
Job Description

Job Title: Customer Support Executive (CSE)
Location: Startek Bangalore - Shivaji Nagar
Department: Customer Support
Position Type: Full-time

Job Description:
Startek Bangalore is seeking Customer Support Executives (CSE) to join our PhonePe MHD Support team. As a CSE, you will be responsible for providing exceptional customer service to PhonePe customers, assisting with their inquiries, and resolving issues effectively. This position is open for both freshers and experienced candidates.

Location: Bangalore Shivaji Nagar
Salary: Up to 23,000 INR per month + 3,900 INR Bonus Quarterly

Key Responsibilities:

  • Handle customer inquiries and resolve issues via phone, email, or chat.
  • Provide accurate information about PhonePe services and products.
  • Ensure customer satisfaction and maintain high-quality service standards.
  • Collaborate with team members to achieve performance targets.
  • Keep accurate records of customer interactions and transactions.

Requirements:

  • Fluent in Hindi and English with excellent communication skills.
  • Versant 3 level certification preferred.
  • Prior experience in customer support is an advantage but not mandatory.
  • Strong problem-solving skills and ability to work in a fast-paced environment.
  • Flexibility to work in rotational shifts.

If you are passionate about providing exceptional customer service and thrive in a dynamic work environment, we encourage you to apply for this position.

Designation

Contact Center Executive

Key Skills
Customer Care ServiceInbound and Outbound Process
Industry

BPO

Functional Area

Customer Service

Employment Type

Full Time

Education

Polytechnic

Job Type

Work From Office

Assessment Details

Customer Care Executive (Call Centre) Quiz

30 Minutes

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