BPO Executive
Experience
Salary
Location
Job Description
- Act as a liaison between clients and the outsourcing company
- Handle incoming and outgoing calls
- Resolve customer complaints and queries in a timely manner
- Maintain customer satisfaction by providing excellent service
- Process customer orders and transactions accurately
- Monitor and analyze call center metrics to improve performance
- Communicate effectively with team members and management
- Ensure compliance with company policies and procedures
- Provide feedback and suggestions for process improvement
- Stay updated on industry trends and best practices
Designation
BPO Executive
Key Skills
Industry
BPO
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
11th to 12th
Job Type
Work From Office
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