Backend Executive (Operations)
Experience
Salary
Location
Top Hiring Companies
.jpeg)
Job Description
Job Title: Backend Executive (Operations Lead)
Department: Operations Management
Reporting To: Head of Operations / Project Lead
Employment Type: Full-Time
Salary: 4.2LPA
Experience: 2–4 Years
Role Overview
We are looking for a proactive and organized Backend Executive (Operations Lead) to oversee day-to-day backend operations and act as the key link between ground operations and the leadership team. This junior management/supervisory role is responsible for coordinating telecallers, office coordinators, and drivers while ensuring smooth operational workflows, timely service delivery, and adherence to quality standards.
Qualifications / Requirements
- Graduate in any stream.
- Additional certification in Business Administration or Operations is an added advantage.
- 2–4 years of experience in Operations, Administration, or Customer Service Management.
- Fluent in both Hindi and English with excellent verbal and written communication skills.
- Available for full-time work with flexibility to handle escalations and night-time emergencies.
- Strong leadership and team coordination skills.
- Good organizational, problem-solving, and decision-making abilities.
- Proficiency in MS Excel, MS Word, and basic reporting tools.
- Professional, empathetic, and composed personality while dealing with customers and stakeholders.
- Experience in Healthcare, Hospitality, Logistics, or Customer Operations will be an added advantage.
Key Responsibilities
- Supervise and coordinate the daily work of telecallers, office coordinators, and drivers.
- Monitor live bookings from incoming calls through vehicle dispatch to successful service completion.
- Handle escalations, customer complaints, and special institutional requests promptly.
- Maintain MIS records, including daily bookings, vehicle usage, staff attendance, and service quality logs.
- Ensure team members adhere to brand communication standards and dignity-first service protocols.
- Coordinate with hospitals, funeral firms, NGOs, and institutional partners on operational matters.
- Support recruitment, onboarding, and training of new ground staff.
- Prepare and submit daily and weekly performance reports to the Founder / Project Lead.
- Ensure vehicle maintenance schedules, hygiene protocols, and compliance requirements are completed on time.
Designation
Backend Executive (Operations)
Key Skills
Industry
Hospital & Health Care
Functional Area
Hospitals and Health Care
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
Related Jobs
Backend Executive (Operations)
Consurgo Ventures
Join the Consurgo Ventures team as a Full Time Backend Executive (Operations) on Erekrut, specializing in Back...
3-6 Lakhs
1-3 Years
Uttar Prad..
Backend Oper...
Office Coordinator
Consurgo Ventures
Join the Consurgo Ventures team as a Full Time Office Coordinator on Erekrut, specializing in Office Coordinat...
0-3 Lakhs
1-3 Years
Uttar Prad..
Backend Oper...
Tele Sales Executive
EXPERIENCE FAB
Join the EXPERIENCE FAB team as a Full Time Tele Sales Executive on Erekrut, specializing in Tele Sales Execut...
0-3 Lakhs
0-1 Years
Uttar Prad..
Backend Oper...
Business Development Executive
EXPERIENCE FAB
Join the EXPERIENCE FAB team as a Full Time Business Development Executive on Erekrut, specializing in Busines...
0-3 Lakhs
1-3 Years
Uttar Prad..
Backend Oper...
3D Modeler – Human Anato...
ONE Simulation Pvt Ltd
Join the ONE Simulation Pvt Ltd team as a Full Time 3D Modeler on Erekrut, specializing in 3D Modeler in the H...
3-6 Lakhs
4-6 Years
Uttar Prad..
Backend Oper...
General Manager – Sales ...
Vatsgroup India Private Limited
Join the Vatsgroup India Private Limited team as a Full Time General Manager - Sales (PEB) on Erekrut, special...
10-15 Lakhs
4-6 Years
Uttar Prad..
Backend Oper...
Hr Recruiter
Flipkart Seller Hub
Join the Flipkart seller hub team as a Full Time Hr recruiter at Erekrut, specializing in HR Services industr...
0-3 Lakhs
0-1 Years
Delhi-New ..
Backend Oper...
Hr Recruiter
Flipkart Seller Hub
Join the Flipkart seller hub team as a Full Time Hr recruiter at Erekrut, specializing in HR Services industr...
0-3 Lakhs
0-1 Years
Uttar Prad..
Backend Oper...
Top Hiring Companies
Top Locations
Top Skills
- Communication Skills (1983)
- Sales (1593)
- B2B Sales (588)
- Negotiation Skills (587)
- Effective communication (536)
- Cold Calling (508)
- Business Development (472)
- Sales Activities (452)
- B2C Sales (447)
- Customer Service (426)
- Lead Generation (388)
- Sales Management (367)
- Sales Planning (361)
- Customer Handling (345)
- Field Sales (334)
Top Sectors
- Sales (1667)
- Program Development (660)
- Marketing and Advertising (626)
- Human Resources (594)
- Consumer Service (565)
- Business Process Outsourcing (503)
- Business Development (372)
- BPO (357)
- Customer Service (355)
- Customer Support (318)
- Sales & Marketing (299)
- Executive Office (298)
- Digital Media Marketing (219)
- Manager (211)
- Design (206)