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Experience

Freshers (0-1) Years

Salary

3-6 Lakhs

Location

Karnataka-Bangalore
Posted - 1065 days ago
Applications - 13
Vacancies- 1
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Job Description
If a caller has a complaint, the agent should listen carefully to the complaint and provide appropriate help. If a caller asks for a return call, the agent must schedule a time for the return call. The agent must also schedule a return call if the caller asks for a callback within a certain time frame. If the customer service agent does not have the information or authority to resolve the issue, the customer service agent must direct the caller to the appropriate customer service representative.
Designation

Voice Process

Key Skills
Call CenterCold CallingCommunication Skills
Industry

IT-ITeS

Functional Area

IT Services

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

Assessment Details

Telecaller Quiz

10 Minutes

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