Voice process
Experience
Salary
Location
Job Description
- Answer incoming calls and respond to customer inquiries
- Resolve customer complaints and provide appropriate solutions
- Explain products and services to customers
- Maintain a high level of professionalism and customer service
- Follow communication scripts when handling different topics
- Identify and escalate priority issues
- Keep records of customer interactions and transactions
- Follow up on customer calls where necessary
- Meet customer service team sales targets and call handling quotas
- Assist with training new hires and provide feedback to management on customer trends
Salary : Confidential
Experience : Fresher – 6 months
Designation
Voice process
Key Skills
Industry
HR Services
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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