Customer Support Executive (Telugu)
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Salary
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Job Description
Key Responsibilities:
• Respond to customer inquiries via phone, email, chat, or social media promptly and professionally.
• Listen to customers' concerns, questions, and feedback, and provide accurate and helpful responses.
• Ensure a high level of customer satisfaction through excellent service.
• Investigate and resolve customer issues, such as product or service complaints, billing inquiries, or technical problems.
• Follow company policies and procedures to address customer concerns efficiently.
• Escalate complex issues to the appropriate department for further resolution.
• Stay up-to-date with product knowledge to provide accurate information and assistance to customers.
• Gather customer feedback and suggestions and communicate them to the relevant departments.
• Collaborate with the team to identify trends in customer inquiries and work on improving processes to enhance customer satisfaction.
Pre-requisites:
• Communication Skills
• Empathy & Patience
• Problem-Solving Skills
• Attention to Details
• Teamwork & Professionalism
Designation
Customer Support Executive (Telugu)
Key Skills
Industry
E-Commerce
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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