Technical Support Executive
Experience
Salary
Location
Job Description
UDTeSchool provides ERP Services to the Education Industry matter expert contribution and influences the solutions development efforts. You will have knowledge of Good working of Computers Knowledge with excel & Better Communication Skills to Interact with Clients to give them Better Solutions, environments, and challenges where innovation and creativity are encouraged
Role And Responsibilities:-
- Efficiently understand and be able to escalate complex technical issues to engineering staff
- Advanced technical knowledge of mobile and web applications Ability to update technical documents
- Train customers on how to install and use the company’s products via web conferencing
- Support sales with after-sale customer support, including sending relevant documentation and information to customers, ensuring that the product implementation is progressing according to the schedule, etc.
- Knowledge of support ticketing tools such as Jira and Confluence for documenting.
- Provide technical support to customers via phone and email Solve technical issues with company’s products by using available resources
- Accurately process and record support and training interactions
- Enjoys working in a technically challenging environment that allows you to show your creativity and problem-solving abilities
- Has an inquisitive and open mind, enjoys learning about new technologies and has demonstrated the ability to provide rapid solutions to complex problems
- Experience working directly with user/customer base, with an ability to have a positive impact on activities from a distance
- Rapidly learn Field service management and ERP system space Understand product integrations
- Maintain strong customer relationship
Qualifications AND Education Requirements:-
- Proven analytical and problem-solving abilities and adaptability, attention to details and organizational skills
- At a minimum holds a bachelor’s degree OR BSc Degree, or a related field of study, with at least 2- 3 years of application support experience
- Must have strong verbal and written English skills (Customers mostly located in the South India and West India)
Education:
- BSC/BCA/B.tech (Preferred)
- Computer Knowledge
Experience OR Freshers Both Can Apply For this JOB
Language: English (Required)
Level/Salary Range: INR 15K to 20K P.M.
Shift Time: 9:00 AM to 06:00 PM
Designation
Technical Support Executive
Key Skills
Customer RelationCustomer SupportEmail SupportERP SupportJIRATechnical SkillsTechnical SupportTicketing System Operations
Industry
Education
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
Assessment Details
Technical Support Executive-Voice Quiz
30 Minutes
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