Tech Support Executive
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Job Description
Job Title: Tech Support Executive
Location: Ahmedabad, Gujarat (On-site)
Experience: 0–3 Years
Department: Customer Support / Technical Support
Salary: 3.6 - 4 LPA
About Oizom
Oizom is a leading solution provider in the Environmental Monitoring domain. Our IoT solutions are used in Smart Cities, Campuses, Industries, Landfills, Airports, etc., where critical decisions are made based on environmental data.
Role Overview
We are looking for a Junior Technical Support Executive who will assist clients and partners in resolving technical issues related to hardware and IoT-based products. The role involves troubleshooting, onboarding support, and ensuring timely resolution of customer issues with strong communication and documentation skills.
Key Responsibilities
- Resolve customer technical issues with commitment and end-to-end ownership until closure
- Follow standard escalation procedures and coordinate with internal teams for unresolved issues
- Provide prompt and accurate technical feedback to clients and project teams (oral and written communication)
- Document technical issues, solutions, and knowledge base articles for future reference
- Maintain proper logs of all client interactions and ensure timely issue closure
- Troubleshoot hardware-related issues with clients via video calls, email, and messaging platforms
- Assist in onboarding clients, product setup, and product demonstrations
- Ensure high levels of customer satisfaction through timely support and follow-ups
- Work in flexible shifts when required (once or twice a month)
Eligibility Criteria
- B.E / B.Tech / B.Sc in Electronics, Electrical, Computer Science, or related engineering field
- 0–3 years of experience in technical support or customer support roles
- Strong verbal and written communication skills
- Ability to work in a hands-on, fast-paced environment
- Self-motivated and willing to learn independently
Required Skills & Qualifications
- Basic understanding of hardware and IoT systems
- Troubleshooting and problem-solving skills
- Customer handling and support skills
- Strong communication and interpersonal skills
- Ability to diagnose issues via remote support tools (video calls, email, chat)
- Documentation and reporting skills
- Basic understanding of technical workflows and escalation processes
- Ability to multitask and manage multiple support tickets
- Analytical thinking and attention to detail
- Willingness to work in shifts when required
Designation
Tech Support Executive
Key Skills
Industry
IT Services and consulting
Functional Area
IT Services
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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