Sr.Ops Manager

Experience

7-10 Years

Salary

6-10 Lakhs

Location

Madhya Pradesh-Bhopal, Punjab-Mohali, Rajasthan- Jaipur (Jhotwara), West Bengal-Kolkata
Posted - 70 days ago
Applications - 1
Vacancies- 1
Join the Dr ITM CX team as a Full Time Sr.Ops Manager on Erekrut, specializing in Sr.Ops Manager in the BPO industry. We are seeking talented individuals with a passion for Operations and educational qualifications ranging from 7-10 Years. Apply now on Erekrut to take the next step in your career with a leading global company.
Job Description

- Lead a team of operations managers to ensure the smooth functioning of the Dr ITM CX department
- Develop and implement strategies to optimize operational performance and efficiency
- Oversee the day-to-day operations of the department, including budget management and resource allocation
- Collaborate with other department heads to drive cross-functional initiatives and projects
- Analyze data and metrics to identify areas for improvement and implement process enhancements
- Monitor and report on key performance indicators to senior management
- Ensure compliance with company policies, procedures, and regulatory requirements
- Train and mentor team members to foster a culture of continuous learning and development
- Maintain a high level of customer satisfaction by ensuring timely and effective resolution of customer issues
- Drive a culture of innovation, collaboration, and accountability within the operations team.

Designation

Sr.Ops Manager

Key Skills
BPOCall Center OperationsCold CallingCustomer ServiceCustomer SupportTelecalling
Industry

BPO

Functional Area

Operations

Employment Type

Full Time

Education

Master Degree

Job Type

Work From Office

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