sr customer support executive

Experience

Freshers (0-1) Years

Salary

3-6 Lakhs

Location

Rajasthan-Jaipur
Posted - 68 days ago
Applications - 14
Vacancies- 1000
Job Description

- Provide escalated customer support for complex issues
- Handle complaints and resolve conflicts with customers
- Develop strategies to improve customer satisfaction and retention
- Train and mentor junior customer support staff
- Analyze customer feedback and implement improvements to processes
- Collaborate with other departments to ensure seamless customer experience
- Conduct regular performance evaluations and provide feedback to team members
- Monitor and report on key metrics for customer support performance
- Stay up-to-date on industry trends and best practices
- Represent the company in a professional and positive manner at all times

Designation

sr customer support executive

Key Skills
Active ListeningCreative Problem SolvingCustomer FocusCustomer HandlingCustomer InteractionCustomer OrientationCustomer QueriesCustomer Queries HandlingCustomer RelationsCustomer ServiceCustomer Service SkillsCustomer SupportCustomer Support ExecutiveEmpathy and PatienceProactiveProduct Knowledge
Industry

Automotive

Functional Area

Automobile Vehicle Service

Employment Type

Full Time

Education

12th

Job Type

Work From Office

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