L2 Network Engineer
Experience
Salary
Location
Top Hiring Companies
.jpeg)
Job Description
Overall purpose of the job:
To manage and own support tickets in relation to existing customer services
To work closely with the 3rd level engineers who provide an internal escalation point
Key responsibilities for this job:
Troubleshooting customer technical faults and driving fault resolution
Regular communication verbally and written with existing customers
Take ownership and effectively manage support tickets including incidents and changes requests
Documentation of customer solutions – OSS System, Visio documentation, technical summary write up
Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects
Technical environment:
Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper Wireless; Cisco, Meraki, Aruba
Security; Palo Alto, Prisma, Fortinet, Cisco ASA SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage Cisco NAC ISE, SD-A/DNAC, DOT1x
Cisco Nexus 7xxx, 5xxx, 2xxx series
Knowledge and experience required:
Knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level
Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS
Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP
Excellent verbal and written communication skills with a professional phone manner
Flexible approach to work with the ability to work effectively under pressure
Ability to work in a team with little supervision using own initiative
Strong customer service focus
Responsible and willing to take ownership
Eager to learn and develop technical skills
Positive and professional attitude
Desirable knowledge and experience:
CCNA, CCNP and/or JNCIS certified
Experience with Unix based operating systems
Programming and scripting experience (python, bash scripting)
Juniper platform configuration experience is ideal, SRX and EX series
Firewall configuration experience is advantageous particularly with Fortigate, Palo Alto, Cisco ASA
Experience with Alcatel SR & ESS
Experience with using networking test tools such as Wireshark
Designation
L2 Network Engineer
Key Skills
Industry
IT Services and consulting
Functional Area
Network Managed Service
Employment Type
Full Time
Education
No Formal Education
Job Type
Work From Home
Related Jobs
Human Resource Specialist
Philodesign Technologies
Join the Philodesign Technologies team as a Full Time Human Resource Specialist on Erekrut, specializing in Hu...
3-6 Lakhs
1-3 Years
Maharashtr..
CCNA-Cisco C...
Team Leader – Quality
Catalydd Engineering & Consulting Services LLP
Join the Catalydd Engineering & Consulting Services LLP team as a Full Time Team Leader - Quality on Erekrut, ...
0-3 Lakhs
4-6 Years
Tamil Nadu..
CCNA-Cisco C...
Techician Cum Rigger
Vedang Cellular Services Pvt Ltd
Join the Vedang Cellular Services Pvt Ltd team as a Full Time Techician cum rigger at Erekrut, specializing in...
0-3 Lakhs
1-3 Years
Karnataka-..
CCNA-Cisco C...
Tech Product Sales Manager
Kuro Cadence
Join the Kuro Cadence team as a Full Time Tech Product Sales Manager at Erekrut, specializing in IT-ITeS indus...
3-6 Lakhs
1-3 Years
Telangana-..
CCNA-Cisco C...
Manager Marketing
Samrat Irons Private Limited
Join the Samrat Irons Private Limited team as a Full Time Manager Marketing on Erekrut, specializing in Manage...
6-10 Lakhs
7-10 Years
Telangana-..
CCNA-Cisco C...
Agri Advisor
Growmize Pvt Ltd
Join the Growmize Pvt Ltd team as a Full Time Agri Advisor at Erekrut, specializing in Agriculture industry. W...
0-3 Lakhs
1-3 Years
Maharashtr..
CCNA-Cisco C...
Manager Marketing
Samrat Irons Private Limited
Join the Samrat Irons Private Limited team as a Full Time Manager Marketing on Erekrut, specializing in Manage...
6-10 Lakhs
4-6 Years
Telangana-..
CCNA-Cisco C...
Remote Desktop Support Enginee...
Renovision Automation Services Pvt. Ltd.
Join the Renovision Automation Services Pvt. Ltd. team as a Full Time Remote Desktop Support Engineer on Erekr...
0-3 Lakhs
0-1 Years
Maharashtr..
CCNA-Cisco C...