L2 Network Engineer
Experience
Salary
Location
Top Hiring Companies
.jpeg)
Job Description
Overall purpose of the job:
To manage and own support tickets in relation to existing customer services
To work closely with the 3rd level engineers who provide an internal escalation point
Key responsibilities for this job:
Troubleshooting customer technical faults and driving fault resolution
Regular communication verbally and written with existing customers
Take ownership and effectively manage support tickets including incidents and changes requests
Documentation of customer solutions – OSS System, Visio documentation, technical summary write up
Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects
Technical environment:
Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper Wireless; Cisco, Meraki, Aruba
Security; Palo Alto, Prisma, Fortinet, Cisco ASA SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage Cisco NAC ISE, SD-A/DNAC, DOT1x
Cisco Nexus 7xxx, 5xxx, 2xxx series
Knowledge and experience required:
Knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level
Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS
Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP
Excellent verbal and written communication skills with a professional phone manner
Flexible approach to work with the ability to work effectively under pressure
Ability to work in a team with little supervision using own initiative
Strong customer service focus
Responsible and willing to take ownership
Eager to learn and develop technical skills
Positive and professional attitude
Desirable knowledge and experience:
CCNA, CCNP and/or JNCIS certified
Experience with Unix based operating systems
Programming and scripting experience (python, bash scripting)
Juniper platform configuration experience is ideal, SRX and EX series
Firewall configuration experience is advantageous particularly with Fortigate, Palo Alto, Cisco ASA
Experience with Alcatel SR & ESS
Experience with using networking test tools such as Wireshark
Designation
L2 Network Engineer
Key Skills
Industry
IT Services and Consulting
Functional Area
Managed Network Services
Employment Type
Full Time
Education
No Formal Education
Job Type
Work From Home
Related Jobs
Business Development Manager
ETG CAREER LABS PRIVATE LIMITED
Join the ETG CAREER LABS PRIVATE LIMITED team as a Full Time Business Development Manager on Erekrut, speciali...
15-25 Lakhs
4-6 Years
Karnataka-..
CCNA-Cisco C...
Telecaller/Presales
Mavericks Landmark
Join the Mavericks Landmark team as a Full Time Telecaller/Presales on Erekrut, specializing in Telecaller/Pre...
0-3 Lakhs
0-1 Years
Maharashtr..
CCNA-Cisco C...
OpenShift Administrator
Silvereye IT Solutions
Join the Silvereye IT Solutions team as a Full Time OpenShift Administrator on Erekrut, specializing in OpenSh...
10-15 Lakhs
4-6 Years
Karnataka-..
CCNA-Cisco C...
S/4HANA SD Senior Consultant
NxtLayer AI
Join the NxtLayer AI team as a Full Time S/4HANA SD Senior Consultant on Erekrut, specializing in S/4HANA SD S...
15-25 Lakhs
7-10 Years
Karnataka-..
CCNA-Cisco C...
SAP IBP Consultant
NxtLayer AI
Join the NxtLayer AI team as a Full Time SAP IBP Consultant on Erekrut, specializing in SAP IBP Consultant in ...
15-25 Lakhs
7-10 Years
Karnataka-..
CCNA-Cisco C...
SAP FICO Consultant
NxtLayer AI
Join the NxtLayer AI team as a Full Time SAP FICO Consultant on Erekrut, specializing in SAP FICO Consultant i...
10-15 Lakhs
7-10 Years
Karnataka-..
CCNA-Cisco C...
Project Manager
Aspiration Cleantech Ventures Pvt. Ltd.
Join the Aspiration Cleantech Ventures Pvt. Ltd. team as a Full Time Project Manager on Erekrut, specializing ...
3-6 Lakhs
4-6 Years
Tamil Nadu..
CCNA-Cisco C...
Partnership Manager – Ma...
The Social Tribe
Join the The Social Tribe team as a Full Time Head of Growth & Ops on Erekrut, specializing in Head of Growth ...
10-15 Lakhs
7-10 Years
Karnataka-..
CCNA-Cisco C...
Top Hiring Companies
Top Locations
- Andaman Nicobar-Nicobar (7429)
- Andaman Nicobar-South Andaman (2497)
- Karnataka-Bangalore (1538)
- Delhi-New Delhi (1274)
- Maharashtra-Mumbai City (922)
- Tamil Nadu-Chennai (890)
- Haryana-Gurugram (717)
- Telangana-Hyderabad (642)
- Uttar Pradesh- Noida (597)
- Maharashtra-Pune (555)
- Gujarat-Ahmedabad (532)
- Work from Home (511)
Top Skills
- Communication Skills (2003)
- Sales (1594)
- Negotiation Skills (719)
- B2B Sales (620)
- Effective Communication (536)
- Cold Calling (512)
- Business Development (512)
- Lead Generation (506)
- B2C Sales (457)
- Sales Activities (452)
- Customer Service (436)
- Customer Relations (378)
- Sales Management (376)
- Sales Planning (362)
- Field Sales (349)
Top Sectors
- Adminstration (2413)
- Sales (1702)
- Program Development (661)
- Marketing and Advertising (627)
- Human Resources (596)
- Consumer Services (565)
- Business Process Outsourcing (503)
- Business Development (405)
- Customer Service (358)
- BPO (357)
- Customer Support (319)
- Sales & Marketing (310)
- Executive Office (299)
- Human Resources (HR) (294)
- Digital Media Marketing (220)