L2 Network Engineer
Experience
Salary
Location
Top Hiring Companies
.jpeg)
Job Description
Overall purpose of the job:
To manage and own support tickets in relation to existing customer services
To work closely with the 3rd level engineers who provide an internal escalation point
Key responsibilities for this job:
Troubleshooting customer technical faults and driving fault resolution
Regular communication verbally and written with existing customers
Take ownership and effectively manage support tickets including incidents and changes requests
Documentation of customer solutions – OSS System, Visio documentation, technical summary write up
Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects
Technical environment:
Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper Wireless; Cisco, Meraki, Aruba
Security; Palo Alto, Prisma, Fortinet, Cisco ASA SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage Cisco NAC ISE, SD-A/DNAC, DOT1x
Cisco Nexus 7xxx, 5xxx, 2xxx series
Knowledge and experience required:
Knowledge of networking principles equivalent to CCNA R&S or JNCIS-ENT level
Knowledge of layer 2 switching protocols such as STP, Dot1Q, QinQ, VPLS
Knowledge of layer 3 routing protocols such as BGP, OSPF, EIGRP, HSRP, VRRP
Excellent verbal and written communication skills with a professional phone manner
Flexible approach to work with the ability to work effectively under pressure
Ability to work in a team with little supervision using own initiative
Strong customer service focus
Responsible and willing to take ownership
Eager to learn and develop technical skills
Positive and professional attitude
Desirable knowledge and experience:
CCNA, CCNP and/or JNCIS certified
Experience with Unix based operating systems
Programming and scripting experience (python, bash scripting)
Juniper platform configuration experience is ideal, SRX and EX series
Firewall configuration experience is advantageous particularly with Fortigate, Palo Alto, Cisco ASA
Experience with Alcatel SR & ESS
Experience with using networking test tools such as Wireshark
Designation
L2 Network Engineer
Key Skills
Industry
IT Services and consulting
Functional Area
Network Managed Service
Employment Type
Full Time
Education
No Formal Education
Job Type
Work From Home
Related Jobs
Customer Advisor
Maven Sources
Join the Maven Sources team as a Full Time Customer Advisor at Erekrut, specializing in Healthcare industry. W...
15-25 Lakhs
0-1 Years
Tamil Nadu..
CCNA-Cisco C...
HR Operations Executive
Nuest Consulting
Join the Nuest Consulting team as a Full Time HR Operations Executive on Erekrut, specializing in HR Operation...
3-6 Lakhs
1-3 Years
Maharashtr..
CCNA-Cisco C...
Business Executive – Fie...
CHATTYBAO TECHNOLOGIES PRIVATE LIMITED
Join the CHATTYBAO TECHNOLOGIES PRIVATE LIMITED team as a Full Time Business Executive on Erekrut, specializin...
3-6 Lakhs
1-3 Years
Karnataka-..
CCNA-Cisco C...
Dermatologist / Skin & Ha...
La Densitae
Join the La Densitae team as a Full Time Dermatologist / Skin & Hair Transplant Doctor on Erekrut, specializin...
15-25 Lakhs
4-6 Years
Kerala-Koc..
CCNA-Cisco C...
Area Sales Manager – Welding...
Ultramet Welds Pvt Ltd
Join the Ultramet Welds Pvt Ltd team as a Full Time Area Sales Manager – Welding on Erekrut, specializing in...
10-15 Lakhs
7-10 Years
Gujarat-Ah..
CCNA-Cisco C...
Domain Consultant
Technodysis Private Limited
Join the Domain Consultant team as a Full Time Domain Consultant on Erekrut, specializing in Domain Consultant...
25-50 Lakhs
11-15 Years
Karnataka-..
CCNA-Cisco C...
Field Sales Team Leader
CHATTYBAO TECHNOLOGIES PRIVATE LIMITED
Join the CHATTYBAO TECHNOLOGIES PRIVATE LIMITED team as a Full Time Field Sales Team Leader on Erekrut, specia...
6-10 Lakhs
4-6 Years
Karnataka-..
CCNA-Cisco C...