Key Account Manager – Client Delivery, Scope Governance & Digital Strategy
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Job Description
Job Title: Key Account Manager - Client Delivery, Scope Governance & Digital Strategy
Company: Digital Mojo
Location: Banjara Hills, Hyderabad (Work From Office)
Reporting To: Pod Manager
Salary: 4.5 – 7 LPA
About Digital Mojo
Digital Mojo is a results-driven digital marketing agency based in Hyderabad. Since 2016, we have helped brands scale through performance marketing, lead generation, SEO, branding, storytelling, and data-driven digital campaigns.
We are looking for a proactive and client-focused Account Manager who can own client relationships, manage project delivery, ensure scope adherence, and drive account success across digital marketing services.
Job Summary
The Account Manager will serve as the primary point of contact (SPOC) for assigned client accounts and act as the bridge between clients and internal teams. The role requires strong client communication, delivery management, reporting oversight, and a working understanding of social media marketing, SEO, and performance marketing.
This is an ownership-driven role requiring proactive problem-solving, stakeholder management, and the ability to manage multiple accounts simultaneously.
Key Responsibilities
1. Client Relationship Management
- Act as the primary point of contact for assigned client accounts.
- Manage communication via email, WhatsApp, meetings, and calls.
- Conduct weekly review meetings and monthly performance discussions.
- Understand client requirements and translate them into actionable internal briefs.
- Build strong client relationships through proactive communication and timely updates.
- Manage client expectations regarding deliverables, timelines, and campaign performance.
2. Project Delivery & Scope Management
- Monitor and track deliverables across Social Media, SEO, and Performance Marketing projects.
- Ensure all deliverables are completed on time and within scope.
- Identify potential scope creep and escalate appropriately with recommendations.
- Coordinate with internal teams to ensure smooth project execution.
- Maintain project trackers and delivery schedules.
3. Social Media Account Oversight
- Review content calendars for quality, accuracy, and brand alignment.
- Coordinate with creative teams on content production, campaigns, and shoots.
- Monitor content publishing schedules and campaign execution.
- Analyze social media performance reports and share actionable insights with clients.
4. SEO Coordination
- Track SEO deliverables including keyword rankings, backlinks, content deliverables, and audits.
- Communicate SEO progress and recommendations to clients in a simple and understandable manner.
- Coordinate with SEO teams to ensure project goals are achieved.
- Ensure all necessary client access and assets are available for execution.
5. Performance Marketing Coordination
- Monitor campaign performance across Google Ads and Meta Ads.
- Review key metrics such as CPL, CTR, ROAS, lead quality, and budget utilization.
- Ensure reports are accurate before client submission.
- Coordinate campaign requirements with performance marketing teams.
6. Reporting & Analytics
- Review and interpret marketing dashboards and reports.
- Prepare and validate monthly performance reports.
- Track account health and identify churn risks.
- Maintain records of approvals, revisions, client feedback, and escalations.
7. Client Retention & Growth
- Identify opportunities for upselling and cross-selling services.
- Support account growth initiatives by identifying new client requirements.
- Contribute to client retention through exceptional service delivery and relationship management.
Key Performance Indicators (KPIs)
- Client Satisfaction Score (CSAT)
- On-Time Delivery Rate
- Scope Adherence Rate
- Client Retention Rate
- Report Accuracy & Timeliness
- Communication Response Time
- Escalation Resolution Time
- Upsell Opportunities Identified
Required Qualifications
- Bachelor's Degree in Marketing, Communications, Business, or a related field.
- 2–4 years of experience in a client-facing role within a digital marketing agency.
- Experience managing multiple client accounts simultaneously.
- Strong understanding of social media marketing.
- Basic understanding of SEO and Performance Marketing.
Required Skills
- Excellent verbal and written English communication skills.
- Strong client relationship and stakeholder management abilities.
- Project coordination and delivery management.
- Understanding of SEO, Social Media Marketing, and Performance Marketing.
- Familiarity with Meta Ads Manager and Google Ads.
- Analytical thinking and reporting skills.
- Strong organizational and multitasking abilities.
- Problem-solving and conflict resolution skills.
- Attention to detail and accountability.
- Working knowledge of AI tools such as ChatGPT, Claude, Gemini, or Perplexity.
Preferred Candidate Profile
- Prior digital marketing agency experience is mandatory.
- Experience managing 4–6 client accounts simultaneously.
- Comfortable handling client escalations and difficult conversations.
- Proactive, organized, and solution-oriented.
- Ability to work independently and take ownership of deliverables.
- Comfortable working from the Hyderabad office.
Career Growth Path
Account Manager → Senior Account Manager → Pod Manager → Group Account Manager → Delivery Head
Benefits
- Health Insurance
- Provident Fund (PF)
- Leave Encashment
- Career Growth Opportunities
- Collaborative and Performance-Driven Work Environment
Designation
Key Account Manager – Client Delivery, Scope Governance & Digital Strategy
Key Skills
Industry
Digital Marketing
Functional Area
Digital
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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