Help Desk -L1
Experience
Salary
Location
Top Hiring Companies
.jpeg)
Job Description
Man the support helpline and take calls/chats coming in from end-customers to understand the issues being faced and document the same in the ticketing systems.
o Monitor incoming mails and auto-ticketing tools and ensure timely response and resolution to customers.
o Monitor customer infrastructure components like servers, networks, firewalls using monitoring tools as part of the NOC team.
o Ensure that effective follow-up communication via mail and phone is delivered to keep customer aware of the developments on his/her reported issue.
o Develop strong working relationships with on-site engineers and work together as a single team.
o Provide FCR to customer areas in as many of the following technical areas as possible:
§ OS Installations, driver issues, printer issues
§ Mobile device management
§ Software installations, customer specific application issues
§ Grant/revoke access to infrastructure devices/services, applications
§ Network access, internet access, DNS, DHCP issues
§ Storage issues, backup and restore issues
§ Anti-virus and other endpoint system management issues
§ User account creation, management, basic AD issues, license management
§ Office 365, Exchange e-mail client management
§ Desktop & laptop hardware issues
§ Parts ordering and asset tracking
§ Patch management of desktops and servers
Essential Attributes and Skills Needed:
• Excellent customer facing skills with fluency in written and spoken English.
• Bachelor’s degree in Science or higher. (B.E/B.Tech preferred).
• MCSE/CCNA preferred.
• Practical knowledge of the deliverables listed above is expected.
• Ability to quickly scale up and learn technologies outside of core areas of expertise.
• Proven experience of effectively handling customer dissatisfaction.
• Understanding of ITIL concepts and processes.
• Basic understanding of virtualization technologies is an added advantage.
• Ability to work US EST/PST business hours on rotational basis.
Designation
Help Desk -L1
Key Skills
Industry
IT Services and consulting
Functional Area
IT Services
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
Related Jobs
SystemC Modelling Engineer
Connecting Chains
Join the Connectingchains Reach Pvt Ltd team as a Full Time SystemC Modelling Engineer on Erekrut, specializin...
15-25 Lakhs
4-6 Years
Telangana-..
Backup and R...
Territory Manager – Proj...
Samrat Irons Private Limited
Join the Samrat Irons Private Limited team as a Full Time Territory Manager on Erekrut, specializing in Territ...
6-10 Lakhs
11-15 Years
Andhra Pra..
Backup and R...
AI Video Creator And Editor
Nexara Ai Studio
Join the Nexara ai studio team as a Full Time AI video creator and editor at Erekrut, specializing in Media & ...
3-6 Lakhs
1-3 Years
Telangana-..
Backup and R...
Relationship Manager – E...
Genetic Callnet
Join the Genetic Callnet Consultancy Pvt. Ltd. team as a Full Time Relationship Manager - ETF on Erekrut, spec...
10-15 Lakhs
7-10 Years
Telangana-..
Backup and R...
HRBP – Research & D...
ADVANTA ENTERPRISES LIMITED
Join the ADVANTA ENTERPRISES LIMITED team as a Full Time HRBP - Research & Development on Erekrut, specializin...
15-25 Lakhs
7-10 Years
Telangana-..
Backup and R...
Enterprise Business Developmen...
VTT Mobility Private Limited
Join the VTT Mobility Private Limited team as a Full Time Enterprise BDM on Erekrut, specializing in Enterpris...
10-15 Lakhs
4-6 Years
Karnataka-..
Backup and R...
Quality Controller
Samrat Irons Private Limited
Join the Samrat Irons Private Limited team as a Full Time Quality Controller on Erekrut, specializing in Quali...
3-6 Lakhs
4-6 Years
Andhra Pra..
Backup and R...
Retail Sales Executive / Speci...
VK Precious Pvt Ltd
Join the Kohira Lab Grown Diamonds team as a Full Time Retail Sales Executive on Erekrut, specializing in Reta...
3-6 Lakhs
4-6 Years
Telangana-..
Backup and R...
Top Hiring Companies
Top Locations
Top Skills
- Communication Skills (1974)
- Sales (1593)
- Negotiation Skills (580)
- B2B Sales (546)
- Effective communication (536)
- Cold Calling (500)
- Sales Activities (452)
- B2C Sales (445)
- Business Development (423)
- Customer Service (414)
- Sales Planning (360)
- Sales Management (353)
- Customer Handling (345)
- Lead Generation (337)
- Sales and Marketing (315)
Top Sectors
- Sales (1620)
- Program Development (660)
- Marketing and Advertising (626)
- Human Resources (593)
- Consumer Service (565)
- Business Process Outsourcing (503)
- BPO (357)
- Customer Service (355)
- Business Development (336)
- Customer Support (318)
- Sales & Marketing (296)
- Executive Office (295)
- Digital Media Marketing (210)
- Manager (206)
- Design (200)