Experience
Salary
Location
- Provide timely and accurate responses to customer inquiries via phone, email, and chat
- Assist customers in resolving technical issues and troubleshooting software problems
- Document all customer interactions and resolutions in a detailed manner
- Collaborate with the technical team to escalate and resolve complex issues
- Maintain a high level of professionalism and customer service at all times
- Stay current with product updates and changes to provide accurate information to customers
- Identify trends in customer concerns and provide feedback to improve processes
- Meet or exceed performance goals for response time and customer satisfaction
- Participate in ongoing training and development to enhance technical knowledge
- Ability to work flexible hours, including evenings and weekends as needed.
Customer/Technical Support
BPO
Customer Support/Service
Full Time
Graduation/Diploma
Work From Office
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