Customer Support Executive

Experience

Freshers (0-1) Years

Salary

0-3 Lakhs

Location

Karnataka-Bangalore
Posted - 577 days ago
Applications - 5
Vacancies- 10
Job Description

- Provide excellent customer service and support to clients via phone, email, and chat
- Respond promptly to customer inquiries and resolve issues effectively
- Maintain a high level of professionalism and empathy when dealing with customers
- Document all interactions with customers in the CRM system
- Identify and escalate priority issues to the appropriate team members
- Collaborate with other departments to ensure customer satisfaction
- Stay up-to-date on company products, services, and policies
- Meet and exceed key performance indicators related to customer satisfaction and response times
- Continuously seek opportunities for improvement in customer support procedures
- Follow up with customers to ensure their issues have been resolved satisfactorily.


Experience: Freshers

Salary- 15-20k

Designation

Customer Support Executive

Key Skills
Chat SupportChat Support SpecialistCustomer FocusCustomer HandlingCustomer QueriesCustomer Queries HandlingCustomer RelationCustomer Relation ManagementCustomer Relationship ManagementCustomer ServiceCustomer Service RepresentativeCustomer SupportCustomer Support ExecutiveEffective communication
Industry

HR Services

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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