Customer Support Executive
Experience
Salary
Location
Top Hiring Companies
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Job Description
- Provide excellent customer service and support to clients via phone, email, and chat
- Respond promptly to customer inquiries and resolve issues effectively
- Maintain a high level of professionalism and empathy when dealing with customers
- Document all interactions with customers in the CRM system
- Identify and escalate priority issues to the appropriate team members
- Collaborate with other departments to ensure customer satisfaction
- Stay up-to-date on company products, services, and policies
- Meet and exceed key performance indicators related to customer satisfaction and response times
- Continuously seek opportunities for improvement in customer support procedures
- Follow up with customers to ensure their issues have been resolved satisfactorily.
Experience: Freshers
Salary- 15-20k
Designation
Customer Support Executive
Key Skills
Industry
HR Services
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Bachelor Degree
Job Type
Work From Office
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