Customer Support Executive Job At Tech Mahindra - Noida | Erekrut Job Portal

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Customer Support Executive

Tech Mahindra

Experience

Freshers (0-1)

Salary

0-3 Lakhs

Location

Noida

Posted - 384 days ago

Applications - 119

Vacancies- 1

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Join the Tech Mahindra team as a Full Time Customer Support Executive on Erekrut, specializing in Customer Support Executive in the Domestic Servicesindustry. We are seeking talented individuals with a passion for and educational qualifications ranging from Freshers (0-1). Apply now on Erekrut to take the next step in your career with a leading global company.

Job Description

Managing a team of representatives offering customer support. Overseeing the customer service process. Resolving customer complaints brought to your attention. Creating policies and procedures. Planning the training and standardization of service delivery. Selecting and hiring new staff. Monitoring the work of individual representatives and of the team. Conducting quality assurance surveys with customers and providing feedback to the staff. Possessing excellent product knowledge to enhance customer support. Maintaining a pleasant working environment for your team. 1. Engage with customer on telephone 2. Profile the customer and register complaint 3. Coordinate with colleagues and co-workers

Designation

Customer Support Executive

Key Skills

Call CenterCustomer Relations

Industry

Domestic Services

Functional Area

Communication

Employment Type

Full Time

Education

Bachelor Degree

Job Type

Work From Office

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