Customer Support Executive
Experience
Salary
Location
Job Description
- Provide exceptional customer service and support via phone, email, and chat
- Respond to customer inquiries and resolve issues in a professional and timely manner
- Utilize CRM system to document customer interactions and maintain accurate records
- Identify and escalate any unresolved issues to the appropriate team or department
- Collaborate with colleagues and supervisors to ensure customer satisfaction
- Stay knowledgeable about company products and services to effectively assist customers
- Adhere to company policies and procedures while delivering high-quality service
- Meet and exceed customer service performance metrics and goals
- Work in a fast-paced environment and handle a high volume of customer inquiries
- Demonstrate strong communication skills and problem-solving abilities
Designation
Customer Support Executive
Key Skills
Industry
BPO
Functional Area
Communications Services
Employment Type
Full Time
Education
12th
Job Type
Work From Office
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