Customer Care Executive
Experience
Salary
Location
Job Description
- Serve as the first point of contact for customers seeking assistance or information
- Provide excellent customer service through phone, email, and chat support
- Resolve customer complaints and issues in a timely and professional manner
- Accurately document customer interactions and transactions in the company's system
- Assist in maintaining customer satisfaction and loyalty through effective communication
- Collaborate with other team members to ensure a seamless customer experience
- Stay up to date on company products, services, and policies
- Meet or exceed key performance indicators, such as response time and customer satisfaction ratings
- Participate in training and development programs to continuously improve skills and knowledge
- Handle customer inquiries and provide solutions in a fast-paced environment
Designation
Customer Care Executive
Key Skills
Industry
BPO
Functional Area
Customer Support/Service
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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