1. Inbound Chat Engagement: 
   • Respond promptly to customer inquiries received through social media messaging platforms.
   • Initiate and maintain engaging conversations to understand customer needs and preferences.
2. Contact Information Collection:
   • Skillfully guide conversations to collect essential customer contact information.
   • Ensure accuracy and completeness of customer details for effective follow-up.
3. Outbound Sales Calls:
   • Utilize collected contact information to make outbound calls and continue the sales conversation.
   • Present product features, benefits, and address customer queries to drive conversions.
4. Conversion Strategies:
   • Develop effective strategies to transition chat interactions into successful sales calls.
   • Tailor communication to align with customer interests and motivations.
5. Customer Relationship Management:
   • Build positive relationships with customers through personalized and attentive communication.
   • Provide exceptional customer service to enhance the overall experience.
6. Sales Targets:
   • Meet or exceed weekly and monthly sales targets set for inquiries converted through social media chat.
   • Continuously optimize conversion rates and contribute to achieving team goals.
7. Adaptation to Trends:
   • Stay informed about social media trends and customer behavior to refine chat engagement strategies.
   • Adjust approaches based on evolving customer preferences and market dynamics.
8. Typing Speed Requirement:
   • Possess a typing speed of 20+ words per minute to ensure efficient and responsive chat interactions.
9. Team Collaboration:
   • Collaborate with team members to share insights and best practices.
   • Participate in regular team meetings and training sessions to enhance performance.

Communication skills in English and Hindi are mandatory.
Typing speed 20+ wpm is also mandatory

Desired candidate Profile 

• Language: English (Mandatory)
• Hindi (Mandatory)
• Qualification: Any non-graduate/ Graduate/ Experienced

Preferred:

• Salary: ₹ 15000 - ₹ 24000 per month
• Location: Jayanagar, Bangalore
• Job type: Full time