Account Management Executive – Client Success & Retention (AI Telecalling)
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Job Description
Position: Account Management Executive – Client Success & Retention (AI Telecalling)
Location: Remote / Hybrid
Role Type: Full-Time | Client-Facing | Retention-Focused
Salary: 25k + Incentives
Experience: Minimum 1 Year of Tech/SAAS experience is Preferable
Role Overview
We are hiring an Account Management Executive to manage and grow a portfolio of 15–20 active client accounts.
This is a post-sales ownership role focused on:
- Client Success
- Retention
- Revenue Continuity
While demos are handled by a centralized team, you are expected to have a strong understanding of the product to effectively support, guide, and retain clients.
Key Responsibilities
Account Ownership (Core Responsibility)
- Manage 15–20 active client accounts end-to-end
- Act as the primary point of contact for assigned clients
- Build and maintain strong client relationships through regular communication
Client Onboarding & Activation
- Ensure smooth onboarding of newly acquired clients
- Coordinate with internal teams for setup and activation
- Ensure clients achieve initial value milestones
Retention & Revenue Continuity
- Drive client engagement and satisfaction
- Ensure timely payments and revenue flow
- Minimize churn through proactive communication
- Identify risks early and implement corrective actions
Internal Coordination
- Collaborate with Sales, Demo, and Tech teams for seamless client experience
- Ensure proper handover and alignment across teams
Upsell & Account Growth
- Identify upsell and cross-sell opportunities
- Support revenue growth within existing accounts
Hiring & Onboarding Process
Phase 1: Virtual Assessment (Mandatory)
Candidates must submit a short video answering:
- Why do you want to work in a client-facing/account management role?
- What is your understanding of AI Telecalling?
- What is the difference between AI telecalling and manual telecalling?
Phase 2: 30-Day Performance Trial
- Manage assigned accounts and ensure onboarding success
- Maintain strong communication and responsiveness
- Demonstrate ownership of client issues and resolutions
Phase 3: Full-Time Role (Probation)
- 1-year probation period
- Focus on retention, client satisfaction, and revenue continuity
Performance Expectations
- Efficiently manage 15–20 client accounts
- Maintain high client satisfaction and retention rates
- Ensure consistent payment flow from accounts
- Contribute to account growth and expansion
Compensation Structure
- Fixed Salary + Variable Pay
- Incentives based on:
- Payments received from managed accounts
- Retention and account performance
Eligibility Criteria
-
MBA (Final Year) or recent graduate
Ideal Candidate Profile
- Strong ownership mindset and accountability
- Excellent communication and relationship-building skills
- Ability to manage multiple accounts simultaneously
- Organized and proactive approach to problem-solving
- Ability to balance client satisfaction with business outcomes
Who Should Not Apply
- Candidates uncomfortable managing multiple clients
- Individuals with weak follow-up or communication skills
- Those preferring low-responsibility roles
- Candidates unable to handle revenue-linked accountability
Why Join Sparkfuse?
- Work at the intersection of AI and business growth
- Direct ownership of client success and revenue outcomes
- High learning exposure in real-world account management
- Clear growth path to senior client-facing roles
Designation
Account Management Executive – Client Success & Retention (AI Telecalling)
Key Skills
Industry
Business Consulting
Functional Area
Sales & Marketing
Employment Type
Full Time
Education
Graduation/Diploma
Job Type
Work From Office
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